Manager, Experiential Operations
Teamwass · Charlotte, NC
📍 USA-NC - Charlotte Officevia workday
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THE·TEAM operates at the epicenter of sports, music and entertainment, serving talent, brands and properties on a global scale. LIVE·TEAM specializes in delivering branding and signage, custom fabrication, live event production and experiential operations across sports, music and entertainment. Working with the world’s most iconic properties and brands, we elevate live events to make them unforgettable.
Headquartered in Los Angeles, THE·TEAM's presence spans 28 countries and more than 70 cities, including New York, London, Abu Dhabi, Amsterdam, Hong Kong, Madrid, Mexico City, Toronto, Paris and Sydney. For more information, please visit THE.TEAM .
JOB OVERVIEW:
THE·TEAM is seeking a creative, organized, and motivated Experiential Operations Manager to join our team of event professionals in delivering best-in-class experiences for our clients. The primary responsibility of this role is to plan, manage, and execute live events, brand activations, and fan engagement experiences across sports and entertainment properties. This includes working across venues, tours, and large-scale events to deliver high-impact, immersive experiences for fans, partners, and clients.
The Manager will also collaborate with colleagues to grow new and existing partnerships across all business units and company initiatives. Key responsibilities include conceptualizing, developing, and overseeing multi-market tours, event series, and engagement strategies, as well as managing the budgets, logistics, and operational execution associated with these activations. Additionally, the Experiential Operations Manager will support other experiential programs and initiatives during the off-season.
We value team members who bring fresh ideas, different perspectives, and a collaborative mindset to help create engaging experiences that connect with a wide range of audiences. We’re looking for someone who is proactive, resourceful, eager to learn, and excited to grow within a fast-paced experiential environment.
WHAT YOU WILL BE DOING:
Pre-Event Planning:
Serve as a liaison between clients, vendors, and internal departments
Develop and manage budgets for each event activation
Lead team communications during the planning stages, including weekly status calls
Create and manage detailed timelines for team members, vendors, and clients
Conduct venue and vendor research aligned with event needs
Develop event presentations and proposals, including layouts and program designs
Collaborate with creative teams to conceptualize and manage artwork design and production
Partner with internal departments to determine operational, logistical, and technical requirements based on client objectives
Prepare activation materials and coordinate with logistics teams for deployment
Oversee inventory and asset management for event materials
Attend site visits and conduct venue evaluations
On-Site Event Management:
Act as the primary point of contact for clients to ensure goals and objectives are met
Collaborate with cross-functional teams to ensure successful execution of event activations
Manage and direct on-site staff, volunteers, and vendors
Oversee event setup, execution, and teardown
Implement operational logistics plans, including loading and unloading event assets
Coordinate team travel to and from event sites
Address and resolve on-site challenges as they arise
Perform other duties as needed to support event success
WHAT WE'RE LOOKING FOR:
Bachelor’s degree or equivalent experience required
1-3 years of experience in event production, event management, experiential marketing, or related fields preferred
Familiarity with sports, entertainment, and live event environments
Strong project management and organizational skills
Proven ability to build relationships across teams, clients, vendors, and partners
Strong active listening, critical thinking, and creative problem-solving skills
Ability to manage multiple projects simultaneously while meeting tight deadlines
Excellent communication and interpersonal skills, including experience leading or coordinating teams
Strong work ethic with a willingness to take initiative and ownership of projects
Experience negotiating vendor contracts and managing budgets is a plus
Proficiency in Microsoft Office Suite and event management software
Willingness to travel up to 65%, including weekends and evenings
Ability to adapt to new environments, challenges, and team dynamics
Comfortable using power tools and operating forklifts (training provided)
Ability to lift at least 50 lbs
Preferred Qualifications:
Internship, freelance, campus, or hands-on event experience is valued
Experience working with a variety of audiences, communities, or consumer groups
Familiarity with virtual event platforms and digital engagement strategies
Experience using power tools and forklifts (training can be provided if needed)
Passion for live events, sports, entertainment, and fan engagement
WHAT WE OFFER:
Professional Development : Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
Generous Time Off : Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
Parental Leave : We provide paid parental leave to support your family during important life events.
Retirement Plan : 401k plan including contribution matching.
Healthcare : Medical, dental, vision, FSA/HSA, life and disability coverage options.
Ancillary : Critical illness, identity protection, pet insurance, 529 plans and more
Commuter Benefits : Access support for travel and commuting needs, where available
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benef
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