Service & Engagement Team Leader - Austin, TX

The starting pay range for this position per hour is $22.50 - $24.50. The full pay range for this position per hour is $22.50 - $38.25 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits . ALL ABOUT TARGET   Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture.   Learn more about Target here.     ALL ABOUT SERVICE & ENGAGEMENT   Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocates   of   both in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage and   ultimately guest   loyalty. Empowered to make shopping quick and easy for guests at the   checklanes , guest services, gift registry, pick-up and drive up while ensuring exceptional quality.   At Target ,   we believe in our   leaders   having meaningful experiences that help them build and develop skills for a   career. The role of a Service and   Engagement Team Leader can provide you with the   skills and experience of :    G uest service   fundamentals   and   experience building a guest - first   culture   and driving loyalty   programs   G uest engagement ,   problem   solving   and resolution    R etail business fundamentals ,   including   department sales trends, inventory management, guest shopping patterns,   pricing   and promotions strategies   P lanning department(s) daily/weekly workload to support business priorities and deliver   service and   sales goals   L eading a team of hourly team members ,   including skills in interviewing, developing, coaching,   evaluating   and   retaining   talent   As a   Service and Engagement Team Leader, no   two days   are ever the same, but a typical day will   most likely include   the following responsibilities:   Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.   Ensures every team member understands, is trained, and consistently   delivers on   Target’s guest experience commitments   and consistent operations.   Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.   Reviews area guest, financial, and team outcome metrics to   identify   opportunities ,   takes action to improve , and   aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.   Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating   equitable   experiences.   Lead   a team of passionate and knowledgeable Guest Advocates , Service Advocates   and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest in teraction s, quality of service ,   resolution, driving   loyalty   and   cleanliness standards .   Lead and   demonstrate   a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development,   coaching   and team interactions .   Understand sales goal s, business   reporting   and guest insights to   plan and execute daily/weekly workload ,   to deliver on store sa les goals ,   guest engagement   and troubleshoot opportunity areas   as needed   throughout the day .   Support   Target Loyalty Programs   to ensure your team can educate and promote the suite of benefits, features and offerings that reward our   guest   and   enhance their shopping experience .     Support your   direct   leader   by   follow ing   up on training complet ion, checking for understanding   and supporting continuous education opportunities to drive   proficiencies   for all front of store experi ences .   With guidance from your direct leader, e ngage in consistent, meaningful development conversations throughout the critical touch points within  the   team's  career path .   Personalize recognition and appreciation   of your team   to reinforce critical guest service behaviors and promote a positive te am and guest - centric culture .   With guidance   from your direct leader ,   help l ead a   culture of accountability through clear expectations and performance management ( listen,   observe , recognize and coach) on critical Se rvice and Engagement behaviors .   Quickly respond to any   concerns with   guest s ’   shopping experience by de- escalating  the situation and ensuring your team understands and feels supported to   resolve or address   guest   concerns and issues .   Ensure   your team   members   stay   up-to-date   on   upcoming major promotions, brand   launches   and events .   Evaluate candidates for open positions an d develop a guest-centric team   as directed by your direct leader .   Support and enable   team members   to deliver   pick up   and   drive up   orders   (including drive up   r eturns and Starbucks)   efficiently and accurately to   digital   guests , following all federal,   state   and local   adult bev