Global Key Account Director

Global Key Account Director The Global Key Account  Director (GKAD) is a strategic relationship and business manager who leads, develops and executes the global account strategy for key strategic clients, in line with Corporates’ future vision and strategy.  The GKAD maximizes financial and strategic value and aligns short term needs to longer term business strategies and growth.  This role requires the incumbent to excel at highly strategic account management as well as tactical execution, cultivating and influencing senior clients and Thomson Reuters executives while also engaging those deep into both organizations.  Particular areas of focus include: ensuring all cross sell and up sell opportunities are realized across our full suite of products, owning and growing the C-suite relationships, proficiency in bringing industry insights and thought leadership to the Corporates firm, maximizing revenue/retention and identifying and closing new partnerships and sales opportunities working cross-functionally with various TR teams such as Product, Professional Services, Partnerships etc .  This is a key role that requires entrepreneurship, innovation, agility and enthusiasm for serving the customer, while managing sales and book of business at the assigned accounts.   Working closely with global internal teams the GKAD will need a strong collaborative focus to ensure we meet changing customer expectations timely.  This Global Key Account Director (GKAD) will manage and grow Thomson Reuters' relationships with a portfolio of key Financial Services accounts as part of the Global Accounts Group.  ​  About the Role : In this opportunity as Global Key Account Director you will: Drive strategic engagement and growing commercial relationships with designated clients; increase new sales and revenue at each account in accordance with targets.   Deep understanding of each firm’s business strategy and objectives to inform the direction of Thomson Reuters strategy and ensure we align our capabilities effectively. Work with Product Management to shape the key value propositions sold by Thomson Reuters into the assigned industries, adding the voice of the customer to the development of the industry focus area. Identify growth opportunities to create needs and competitive solutions. Ensure we have the right connections between Thomson Reuters and the customer at all levels and the ability to bring the relevant stakeholder from both organizations into strategic meetings Lead global communication amongst the account teams covering these clients globally; coordinate multi-country deals to ensure maximum value for Thomson Reuters and a well-coordinated customer experience while buying from Thomson Reuters. Ensure customer satisfaction with Thomson Reuters; serve as a senior point of escalation for issues and take a leadership role in problem solving on behalf of the customer. Serve as a primary relationship manager and senior escalation point for each customer; track and manage existing relationships and develop new ones.  Support other executives’ relationships with these clients and ensure that we are bringing to bear the right resources to serve each customer. Lead a global virtual team across Thomson Reuters; know whom to engage, how to engage them to ensure delivery for client. Build and leverage executive level relationship to drive engagement and strategic alignment with Thomson Reuters.  Ensure Thomson Reuters executives and others understand client needs; address over short- and long-term. Build, deliver and track strategic global account plan; forecast, track, report key information, performance indicators. Collaborate effectively across Thomson Reuters to develop the account strategy for each assigned firm, agree on prioritization of opportunities with relevant sales and account management colleagues and take responsibility for driving progress on the account strategy, coordinating relevant touchpoints and acting as the point of coordination across Thomson Reuters About You: You're a fit for the role of Global Key Account Director, if you have: BA/BS required.  Advanced degree. 10+ years work experience including sales, business development and managing large customer relationships 5+ years’ industry experience at a minimum in one of the following industries - Automotive or Manufacturing , either working within the industry or selling into the industry. Thorough knowledge of trends impacting the market and the needs of these customers.  Strong network building in the industry and strategic partnering. Strategic relationship/account management + consultative selling across sectors, focused on growing account value. Lead and influence global teams (directly and/or virtually) across geographies and business lines. Multi-functional track record (e.g., frontline sales, account management, sales/business ops, proposition/product management). Entrepreneurial, adaptable, and effective in ambiguous, fast-changing environments. Proven leader of complex strategic negotiations; strong follow-through on post-agreement delivery. Strong C-suite engagement and executive  relationship-building  with large, complex global accounts; rigorous account planning. Customer-first, outside-in mindset with strong influencing, problem-solving, conflict management, and innovative sales strategy execution. Excellent  communicator/collaborator;  resourceful, highly organized, able to prioritize; global market experience and willing to travel. #LI-KL1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back