Senior UX Researcher

Sr. User Experience Researcher   Role Summary: Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies, and communities globally. Our work focuses on a large portfolio of transformational efforts as we work together to deliver on the promise of making it easy to do business with Thomson Reuters. Our customers range from small entrepreneurs to large corporations and government clients across the globe. They are under a lot of pressure to ensure the products and services they   purchase   meet their business needs and are confident in knowing how to use them.   As a   Senior UX Researcher , you will define and execute user research programs, spanning a broad set of experiences and modalities. You will be embedded within a core product area, developing subject matter   expertise   while delivering research that directly informs product strategy and design decisions. The research activities you lead will help the team develop a deeper understanding of the users we serve. You will help the team act on user insights to empower our customers and play a critical role in the measurement lifecycle, helping guide the team to address our customers' biggest pain points as they   accomplish   their jobs to be done.   About the Role  :   In this role as S enior UX   Researcher , you will:   Determine   and recommend the most efficient and effective user-centered research approaches — qualitative and quantitative — to solve for business needs, meet agreed-upon   objectives , and guide business areas through the   appropriate UX   process   Lead exploratory and generative research studies, including discovery research that frames the problem space,   identifies   user needs, and gathers enough evidence and initial direction to define what to do next   Plan, design, and execute tactical research initiatives such as usability testing and concept testing, using both moderated and unmoderated methodologies (e.g.,   facilitated   sessions, surveys, click tests)   Monitor UX project execution, including   establishing   and tracking relevant UX project metrics and UX product scorecards   Develop   foundational UX research artifacts such as   user journeys , behavioural archetypes, heuristic guidelines, etc.   Synthesize qualitative and quantitative data to help drive product and design decisions   Work collaboratively with UX designers, content writers, product teams, development teams, and other stakeholders as part of an agile software development process   Support, partner with, and influence multi-disciplinary teams — including leadership across product and other business areas — to execute UX projects   Leverage generative AI tools to accelerate and enhance research workflows and processes   Be a self-starter — take initiative and drive projects from beginning to end with a high degree of independence   Take ownership of self-development; stay current with emerging research techniques, tools, and AI-driven practices in the field of UX   Mentor and   assist   UX Researchers as needed   Be a dedicated advocate of a user-centered, evidence-based approach to product development, while balancing business needs   About You  :  You are a fit for the role of S enior   UX   Researcher if you have:   A   Master's   degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or a related discipline — or equivalent industry experience   5+ years of UX research experience; candidates with a   Bachelor's   degree and strong demonstrated industry experience will also be considered   Experience in UX research on B2B SaaS solutions   Experience conducting both exploratory/generative and tactical research, including usability testing and concept testing across moderated and unmoderated formats   Experience conducting qualitative and quantitative research throughout an agile development process   Strong analytical and problem-solving skills, with comfort planning, prioritizing, conducting, analyzing, and communicating research across a variety of contexts and stakeholder levels — including senior leadership   Excellent verbal and written communication skills, with the ability to build compelling research narratives and communicate insights effectively to cross-functional teams and leadership   A curious, hands-on approach to   leveraging   generative AI tools to accelerate UX research workflows (applied experience is a strong asset)   The ability to   operate   independently with minimal administrative overhead, while   remaining   communicative and collaborative with your manager and key stakeholders   Experience with data analytics to inform UX research direction (nice-to-have)   A portfolio is a nice-to-have; all candidates will be expected to walk through at least one strong past project during the interview process   Locations   Toronto, ON (preferred)   Minneapolis, MN | Ann Arbor, MI (considered)   This role is hybrid. Candidates must be able to commute to their local office on a regular basis. Remote-only arrangements will not be considered for this position.   #LI-DS4 Replacement: This position is open due to an existing vacancy to support our evolving business needs. What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to h