Senior Implementation Consultant

Job Description We're hiring a senior, customer-facing  Lead Technical Consultant  to operate with authority across the  full customer lifecycle —owning  pre-sales solutioning and commercial scoping  for complex, multi-country pursuits and leading  end-to-end technical delivery  for our most strategic customers. This is a hybrid role that blends  solution consulting (pre-sales)  with  implementation leadership (delivery) . You'll partner closely with  Sales, Customer Success, Product, Security/Legal (as needed), and our implementation/integration teams  to design the right solution, produce credible estimates and customer-ready artifacts, and drive technical readiness through  go-live and hypercare . You'll also act as the  practice-level technical authority , providing technical oversight, quality assurance, and escalation support across multiple projects—not just your own. About the role Lead complex pre-sales pursuits:  run discovery, qualify fit, define solution direction, and present architecture options/tradeoffs with executive credibility. Own commercial scoping for strategic deals:  define scope boundaries, assumptions, dependencies, risks, and change-control approach; build effort estimates across integration, mapping, testing, cutover, and hypercare. Create customer-facing deliverables:  solution overviews, integration diagrams, rollout/resourcing plans, risk registers, SOWs/exhibits, and technical RFP/RFI responses. Lead end-to-end technical delivery:  from discovery through go-live for large-scale, multi-country e-invoicing programs; drive integration approach, data mapping, testing readiness, and cutover planning. Drive integration architecture and readiness:  recommend ERP-to-cloud connectivity (API/HTTPS/SFTP), define end-to-end data flows (acknowledgements, retries, error handling, monitoring), and align on security (certs, auth, IP allowlists, encryption) across DEV/TEST/PROD. Be the escalation and quality bar:  troubleshoot high-severity issues, review/validate technical deliverables from project teams, and ensure clean pre-sales-to-delivery handoffs. Scale the practice:  standardize patterns and delivery standards; mentor consultants; build reusable assets (templates, estimating models, reference architectures, discovery checklists, playbooks). About You You're a senior consultant who can be equally credible  in front of executives and technical architects , and you thrive in ambiguous, high-stakes environments where scoping accuracy and delivery quality matter. 6+ years  hands-on experience in  ERP implementation and/or integration delivery  in B2B enterprise environments ( SAP or Oracle strongly preferred ). Proven ability to lead  complex, multi-workstream, multi-country programs  from discovery through go-live. Deep experience designing and overseeing  ERP integrations  with external platforms (architecture, delivery oversight, troubleshooting at scale). Strong understanding of  O2C and P2P  processes and how they translate into invoicing/compliance requirements across geographies. Strong working knowledge of integration patterns/tech:  APIs, HTTPS, SFTP, web services, middleware . Comfortable with enterprise data formats:  XML, JSON, CSV, EDI  (mapping, validation, enrichment). Demonstrated pre-sales capability:  discovery, scoping, estimating, SOW authoring , and technical inputs to RFP/RFI responses. Excellent communication skills with a track record of producing  polished customer-facing deliverables . Experience in  e-invoicing, tax compliance, regulatory reporting , or compliance-driven integration programs. SAP functional/technical background ( FI/SD/MM ) or Oracle ( Financials/SCM ). Experience influencing  packaging/pricing inputs  and supporting complex deal cycles. Familiarity with international tax processes and multi-country compliance mandates. Are the person teams rely on for the  hardest technical and delivery judgment calls . Have built  repeatable assets  (estimating models, templates, integration playbooks) that improved delivery efficiency. Enjoy shaping methodology and raising standards across a growing implementation practice. #LI-HG1 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consultin