Manager, Fan Engagement FONO

We are UMG, the Universal Music Group. We are the world’s leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world. How we LEAD: We are currently seeking a Manager, Fan Engagement (Mexican Music) on our team. The Manager will be responsible for providing qualitative fan insights of an artist ecosystem. This role requires a deep understanding of social media trends, community engagement, and content creation tailored to the unique culture of mexican music fans. The ideal candidate will have a proven track record of building and growing fan or genre accounts with significant followings and engagement. You will focus on building sustainable fan growth, deepening fan relationships, and creating connected digital ecosystems that support our artists and projects. How you’ll CREATE: Fan Sentiment Monitoring and Social Listening:  To be able to track conversations on social media towards artists on the genre on TikTok, Instagram, YouTube, Discord, Reddit and translate them into actionable strategies for fan engagement. Genre culture Engagement and fan network building:  Build and maintain relations with Mexican music fans, and drive collections of artists, memes, and short-form subcultures for engagement and fostering community. Community Engagement and content ideation:  Analyze existing artist fan communities to develop content strategies that resonate with fans and encourage engagement. Also, to develop ideas to maintain a steady flow of fan engaging content to drive new audiences to an artist project. Artist Analysis and Strategy:  Monitor and analyze an artist network to understand their fandom, culture, drivers and be able to build an archetype to strategize upon. Fan Acquisition and customer journey: Help to design customer journeys, fan clubs, and VIP experiences to maximize engagement. Trend Monitoring:  Stay updated on trends, tools, and best practices. Cross-Functional Collaboration: Working alongside marketing, A&R, e-commerce teams, and artist management to ensure strategy success. Bring your VIBE: Experience:  +3 years in digital marketing, community management, or CRM within the music or entertainment industry. Deep knowledge of viral trends, platform best practices (TikTok, Instagram, etc.), and direct-to-fan ecosystems. Skills:  Strong understanding of social and blogging platforms (TikTok, Instagram, Discord, Reddit, vlogs, etc) and their respective algorithms and analytics tools. Strong data analytics and analysis skills. Creativity:  Ability to ideate compelling ideas of shareable content that resonates with Mexican music fans and that connects with an artist audience. Community Insight:  Deep knowledge of Mexican music culture, fan communities, and current trends, and be able to differentiate all those audiences. Analytical Ability:  Proficiency in analyzing social media metrics and adjusting strategies accordingly. Networking:  Experience in building and maintaining networks of fans to enhance content reach and engagement. Communication:   Excellent written and verbal communication skills in English and Spanish (fluency on both expected). Passion and Drive: Passion for staying on top of every new digital trend, meme, and platform. An unquenchable thirst for innovation, experimentation, and reinvention. Ability to deliver reporting and insights, feedback con fan engagement and strategy effectiveness through a variety of internal stakeholders. Ambitious, self-starter requiring minimal direction. Must thrive in a team environment but be able to take initiative and work independently. Bachelor’s Degree is preferred. Perks Playlist: Join an entrepreneurial, global organization where authenticity, boldness, creativity, connection, drive, and insight aren’t just values—they’re how we work every day. Here are some of the ways we support you along the way (and just a few of the benefits we offer): Comprehensive medical, dental, and vision coverage Including 100% coverage for out-patient in-network mental health services Fertility coverage for eligible medical plan participants Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year) Student Loan Repayment Assistance and Tuition Reimbursement 401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution A variety of ways to prioritize much-needed time away from work including: Flexible Paid Time Off (PTO) for exempt employees 3-weeks PTO for non-exempt employees 2-weeks paid Winter Break 10 Company Holidays (including Juneteenth and Wellbeing Day) Summer Fridays (between Memorial Day and Labor Day) Generous paid parental leave for every type of parent Check out our full overview of benefits on the Perks Playlist page of the career site. Disclaimer: This job description only provides an overview of job responsibilities that are subject to change. Universal Music Group is an Equal Opportunity Employer We are an E-Verify employer in Alabama, Arizona, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Utah. Please note, UMG is not enrolled in E-Verify in California and New York, and cannot support employment of candidates whose employer must enroll in E-Verify, for example candidates on STEM-OPT. For more information, please click on the following links. E-Verify Participation Poster:  English / Spanish E-Verify Right to Work Poster:  English  |  Spanish Job Category: Marketing, Streaming & Digital Media Salary Range