Temporary Work Control Specialist

Job Posting Title: Temporary Work Control Specialist ---- Hiring Department: Facilities Services ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: To Be Determined at Offer ---- Earliest Start Date: Ongoing ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: General Notes You’ll be working for a university that is internationally recognized for our academic programs and research. Your work will make a difference in the lives of staff, thereby enhancing the student experience. If you’re the type of person who wants to know your work has meaning and impact, you’ll like working in our department and for UT Austin. UT Austin provides an outstanding benefits package including but not limited to: • Competitive health benefits (employee premiums covered at 100%, family premiums at 50%) • Voluntary Vision, Dental, Life, and Disability insurance options • Generous paid vacation, sick time, and holidays • Teachers Retirement System of Texas, a defined benefit retirement plan, with 7.75% employer matching funds • Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b) • Flexible spending account options for medical and childcare expenses • Robust free training access through LinkedIn Learning plus professional conference opportunities • Tuition assistance • Expansive employee discount program including athletic tickets • Free access to UT Austin's libraries and museums with staff ID card • Free rides on all UT Shuttle and Austin CapMetro buses with staff ID card • For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards. Purpose This temporary position will assist Lock and Key Services with administrative support tasks, which include direct customer service, data entry, and other clerical functions and duties as assigned. This is a temporary position for a term of 6 months. Responsibilities Issue keys to keyholders at the customer service counter while adhering to key security policies. Receive and process returned keys from customers. Answer incoming phone calls, assisting with questions and client requests.   File and assist in maintaining the accuracy of filing system to be able to retrieve information when needed. Assist in preparing requested keys for satellite campus for delivery via courier service. Assist in preparing keys for Contractor Key Requests. May assist with maintenance of key system records and verify accuracy of key bittings.   Work in a fast-paced environment while maintaining superior level of customer service, cooperation, and collaboration. Requires initiative to work independently and as a team member, and follow standard operating procedures. Ability to accept constructive feedback as necessary.   Perform data entry with a high degree of accuracy.   Follow policies and maintain security of keys and key information. Other related duties will be assigned, including working with other departments within the Facilities Planning and Management portfolio. Occasional overtime may be required to support organizational goals and objectives. Will push, pull, and lift. ​ Required Qualifications High school graduation or GED. Three years of experience in a work order control environment. One year of intermediate experience using an integrated work order management system. Two years of above-average experience with data entry with a high degree of accuracy. Two years of intermediate experience using Microsoft Word, Outlook, and Excel. Excellent telephone and email etiquette.   Relevant education and experience may be substituted as appropriate. Preferred Qualifications Bachelor's degree in business administration or similar. More than three years of broad-based experience in a Lock & Key Services type operation. More than one year of experience using an integrated work order management system. Two or more years of above-average experience with data entry with a high degree of accuracy. More than two years of experience using Microsoft Word, Outlook, and Excel. Experience with direct customer service. Excellent telephone etiquette. Salary Range $18.00/hour Working Conditions All weather conditions Standard office Keyboard Manual dexterity Climbing of stairs Lifting and moving Work Shift Set schedule of 35-40 hours per week, Monday-Friday between 8:00 am-4:00 pm for a term of 6 months. Occasional overtime work may be required per operational requirements. Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additiona