Patient Financial Services Phone Representative

Job Posting Title: Patient Financial Services Phone Representative ---- Hiring Department: Dell Medical School ---- Position Open To: All Applicants ---- Weekly Scheduled Hours: 40 ---- FLSA Status: Non-Exempt ---- Earliest Start Date: Immediately ---- Position Duration: Expected to Continue ---- Location: AUSTIN, TX ---- Job Details: GENERAL NOTES A hybrid work schedule (working onsite and remotely) is available for this position after onsite training and successful performance review have been completed. PURPOSE The Patient Financial Services Representative is responsible for managing patient accounts and ensuring accurate billing and collections. This role involves handling inbound and outbound calls, resolving billing inquiries, and processing payments. RESPONSIBILITIES MANAGE PATIENT ACCOUNTS Handle patient inquiries regarding billing and account status. Verify patient insurance eligibility and benefits. Process payments and set up payment plans. BILLING AND COLLECTIONS Generate and send patient statements. Follow up on unpaid claims and outstanding balances. Coordinate with insurance companies to resolve claim issues. CUSTOMER SERVICE Provide excellent customer service to patients and their families. Explain billing processes and insurance coverage. Address patient concerns and escalating issues as needed.  DATA ENTRY AND DOCUMENTATION Accurately enter patient information into the billing system. Maintain detailed records of all interactions and transactions. Prepare reports on account statuses and collections. COMPLIANCE AND CONFIDENTIALITY Ensure compliance with HIPAA and other regulatory requirements Maintain patient confidentiality and data security. Participate in training on compliance and privacy policies. REQUIRED QUALIFICATIONS High School Diploma/GED At least 1 year(s) of experience in • Healthcare billing or customer service. Relevant education and experience may be substituted as appropriate. PREFERRED QUALIFICATIONS Associate's Degree in healthcare administration or related field. At least 3 year(s) of experience in revenue cycle management or medical billing. Certified Revenue Cycle Representative (CRCR) from HFMA. WORKING ENVIRONMENT/EQUIPMENT • Standard office environment • Repetitive use of a keyboard SALARY RANGE $45,000+ depending on qualifications Working Conditions Repetitive use of a keyboard Standard office conditions both in the office and hybrid Required Materials Resume/CV 3 work references with their contact information; at least one reference should be from a supervisor Letter of interest Important   for applicants who are NOT current university employees or contingent workers:  You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes. Important for Current university employees and contingent workers:  As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above. ---- Employment Eligibility: Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval. ---- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length. ---- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position. ---- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer , complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions. ---- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or