IT Customer Support - Entry | WSU Tri Cities (Richland, WA)

Online applications must be received before 11:59pm on: July 11, 2026 If a date is not listed above, review the Applicant Instructions below for more details. Available Title(s): 482CS-YN_CS_NPS - IT Customer Support - Entry Business Title: IT Customer Support - Entry | WSU Tri Cities (Richland, WA) Employee Type: Classified Position Details: The Opportunity: Washington State University Tri Cities is now accepting applications for IT Customer Support - Entry, for our campus in Richland, WA. As our IT Customer Support, you will provide professional IT support to faculty, staff, students, and campus partners. In this role, you will help ensure reliable technology service delivery by troubleshooting hardware, software, endpoint systems, instructional technologies, and enterprise IT services. You will serve as a front-line and Tier 2 support resource, resolving technical issues, documenting service activity, supporting customer training, and contributing to continuous improvement of campus IT services. You will also independently diagnose and resolve complex technology issues, support endpoint devices and learning systems, maintain accurate service records, and communicate clearly with customers regarding service status and resolution. This position also supports campus technology operations for events, maintenance windows, emergencies, and IT projects that improve service quality and continuity. Percentage Breakdown of Job Functions: 40% IT Customer Support & Service Delivery 25% Endpoint Systems & Technology Management 15% Learning & Enterprise Systems Support 10% Customer Training & Enablement 5% Operations, Projects & Continuous Improvement 5% Other Duties / Emergency Support Additional Information: This is a full-time (100% FTE), permanent position. This position is overtime eligible . This position works on-site at the WSU Tri-Cities campus in Richland, WA. Monthly Salary : $5,249.00 to $7,062.00 | Range 01 IT Successful candidates are typically hired at the beginning of the salary range and receive scheduled salary increment increases in accordance with WAC 357-28 . In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate’s current experience, education, skills, and abilities related to the position. Benefits : WSU offers a comprehensive benefits package which includes paid sick and vacation leave; paid holidays; medical, dental, life and disability insurance package for employees and dependents; retirement; deferred compensation, optional supplemental retirement accounts; training and development; and employee tuition waiver. For additional information, please review the detailed Summary of Benefits offered by WSU for Classified Staff and Total Compensation . Required Qualifications: Bachelor’s degree in information technology or a related field; OR equivalent education and/or experience. Two or more years of professional IT support experience. Experience troubleshooting hardware, software, and systems. Demonstrated customer service and communication skills. Ability to analyze and resolve technical issues independently. Preferred Qualifications: Experience in higher education IT environments. Learning Management System (LMS) or instructional technology experience. Experience with IT service management tools. Position Sponsorship Eligibility: Not eligible for work visa sponsorship. About WSU Tri-Cities - https://tricities.wsu.edu/ Washington State University Tri-Cities is a student-centered campus located in Richland, Washington, serving the educational, research, workforce, and community needs of the Mid-Columbia region. The campus offers a collaborative environment where faculty and staff support student success, applied learning, and strong partnerships with regional industry and community organizations. Information Technology Services plays a critical role in supporting campus operations, instructional delivery, and reliable technology access for students, faculty, and staff. Area/College : WSU Tri-Cities Department Name : Information Technology Services Location : Richland, WA Application Instructions : Applicants must upload the following required documents to their online application. Application materials should clearly communicate how the applicant meets all required qualifications and additional requirements. 1) Resume 2) Cover Letter External candidates , upload all documents in the “Application Document” section of your application. Current WSU Employees (internal candidates) , before starting your Workday application, please use these instructions to update your education and experience in your worker profile in Workday . Internal candidates, upload all documents in the “Resume/Cover Letter” section of your application. Documents may be submitted as one file or separate files. Applicants are encouraged to upload as a PDF, if possible. Reference contact information will be requested later in the recruitment process through Workday. Background Check : This position has been designated by the department to require a background check because it requires access to children or vulnerable adults as defined by RCW 74.34 , engages in law enforcement, requires security clearance, interacts with WSU students in a counseling or advising capacity, has access to personal identifying and/or financial information, unsupervised access to university buildings/property, or other business-related need. A background check will not be completed until an initial determination of qualification for employment has been made. Time Type: Full time Position Term: 12 Month Washington State University encourages all qualified candidates to apply, including members of the military and veterans, and persons with disabilities. WSU employs only U.S. citizens and lawfully authorized non-U.S. citizens. A