Senior Director, Chief of Staff – Cross-Border

About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid. At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you. Job Description About the Role   Visa is seeking a Senior Director, Chief of Staff to support   the   Global   Head of Cross-Border, one of Visa’s highest-priority and fastest-growing businesses. Cross-Border payments   is   at the center of global commerce and plays a critical role in Visa’s future growth.   This is a high-impact role working directly with the   Global   Head   of Cross-Border as a trusted thought partner. You will help define priorities, strengthen how the business   operates , and drive execution at   scale . The role combines strategy, execution, and leadership influence, with meaningful impact on a global business.   The Cross-Border business has   a strong foundation   in place and is entering its next phase of growth.   Over the next 12 months, the operating model, rhythm of business, and cross-functional ways of working will continue to evolve. This role is well suited for someone who can build on what exists, connect and mature systems, and bring greater clarity, consistency, and execution discipline across a complex, global organization.   Key Responsibilities   Business Rhythm & Operating Model   Own the end-to-end rhythm of the business, spanning annual planning, quarterly reviews, and monthly and weekly leadership forums   Ensure forums across global and regional teams are connected and reinforce a consistent set of priorities, messages, and outcomes   Set agendas, shape content, and drive follow-through so forums lead to clear decisions and actions   Continuously refine and mature the operating system to improve clarity, alignment, and execution discipline   Ensure priorities, decisions, and updates cascade clearly across the organization   OKRs, Prioritization & Performance Management   Own end-to-end development of OKRs, aligning global and regional teams on the most important business priorities   Translate strategy into clear, measurable goals with defined ownership, milestones, and success metrics   Drive ongoing tracking and recalibration of priorities, surfacing risks, dependencies, and trade-offs   Enable leadership to make informed prioritization decisions across competing demands   Establish a consistent, transparent view of performance tied to strategic outcomes   Executive & Strategic Communications   Lead development of executive presentations for the   Global   Head of Cross-Border, including materials for senior leadership forums, business reviews, and external engagements   Draft high-impact communications for senior leadership, including executive emails, leadership updates, and critical business messages   Ensure communications are clear, concise, and tailored to executive audiences   Help shape and reinforce the Cross-Border narrative across key internal and external forums   Cross-Functional Leadership & Stakeholder Management   Partner closely with senior leaders across global and regional teams to drive alignment and execution   Build strong relationships across   regional leadership,   marketing,   product, sales, strategy,   and other key cross-functional partners   Act as a central connector across the organization, driving coordination in a highly matrixed environment   Ramp quickly on complex topics,   maintaining   a broad view of priorities while going deep where needed   Planning, Budget & Business Operations   Partner with Finance and People teams to lead annual and in-year planning processes   Oversee budget planning and tracking, including headcount, investments, and key trade-offs   Ensure the business is   operating   against plan and proactively   identify   gaps, risks, and course corrections   Align strategy, resourcing, and execution so priorities are realistically planned, funded, and delivered   Strategic Projects & Thought Partnership   Act as a trusted advisor to the   Global   Head of Cross-Border on business priorities, organizational strategy, and key decisions   Lead or support high-impact, cross-functional initiatives   Identify   opportunities to improve how the organization   operates , communicates, and executes   Team Leadership & Culture   Provide oversight to a small support structure, including one direct report focused partially on business operations   Reinforce strong ways of working, team culture, and communication across the organization   Note:   Payments or financial services experience is helpful but not   required . The non-negotiables are excellent executive communication skills, strategic thinking, and proven operating experience.   What Success Looks Like   The business   operates   with clear priorities, strong alignment, and execution discipline   OKRs are actively managed and used to guide decisions and trade-offs   The rhythm of business is connected across annual, quarterly, monthly, and weekly forums   Leadership teams are aligned across global and regional levels   Executive communications and presentations are sharp, clear, and effective   The business is   operating   against plan with strong visibility into performance, budget, risks, and resourcing   The   Global   Head of Cross-Border is highly   leveraged   across both thought partnership and execution   Why This Role is Unique   Opportunity to help scale and evolve a high-growth, high-priority business at Visa