Fulfillment Associate, Document Management,

Wolters Kluwer’s Financial & Corporate Compliance (FCC) Division provides compliance and Registered Agent services, helping businesses manage legal and critical communications nationwide. As a  Fulfillment Associate, Document Management , you will support the accurate and timely processing of customer documents/notices, ensuring legal notifications are received, routed, and handled with precision. This starting point role is an excellent opportunity to begin your career by developing foundational skills in operations, compliance, and customer service within a global organization.  In this role, you will report to the Manager, Fulfillment and work from our local office M-F in Dallas, TX.  Essential Duties and Responsibilities:     Receive, prepare, batch, and scan documents delivered via multiple methods in CLC’s capacity as Registered Agent provider  Interact professionally with process servers, sheriffs, and other individuals delivering legal documents to CLC offices  Collaborate directly with internal customers to deliver timely and accurate service of process  Identify issues requiring escalation and route them to the appropriate support or resolution teams  Utilize internal systems and tools (e.g., ARROW), scanning technologies, and dashboards to process and track work  Adhere to Service of Process standard operating procedures and compliance requirements  Consistently meet established productivity, quality, and timeliness performance metrics  Skills:   Document processing and records management  Strong attention to detail and accuracy  Knowledge of Service of Process procedures (preferred)  Proficiency with scanning equipment and workflow systems  Ability to learn and navigate internal tools and dashboards  Problem identification and escalation judgment  Collaborative teamwork and internal customer service skills  Time management and ability to meet performance metrics  Clear verbal communication and professional interpersonal skills  Qualifications:   High school diploma or equivalent required, additional education in legal/operations workflows preferred  Experience in document processing, administrative operations, or records management preferred  Knowledge of Registered Agent services, Service of Process, and corporate document filings preferred. Ability to accurately prepare, scan, and track documents  Comfort learning and using internal systems, tools, and dashboards  Strong attention to detail and quality focus  Ability to meet productivity, quality, and timeliness metrics  Sound judgment in identifying and escalating issues  Strong teamwork and internal customer service skills  Professional communication and time‑management abilities  Ability to lift up to 30 lbs  Our Interview Practices To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Compensation: $25,200.00 - $42,300.00 USD   Compensation range listed is based on primary location of the position.  Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.  Additional Information : Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.