Director, Global I2P Operations

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Director, Global Invoice-to-Pay (I2P) Operations is a critical leadership role responsible for delivering world-class, end-to-end I2P and Vendor Master Data (VMD) operations at a global scale. This role drives operational excellence, scalability, and service performance across a complex, multi-region environment. You’ll play a pivotal role in embedding change into daily operations, ensuring that global I2P processes are not only designed for the future but successfully delivered and sustained at scale. What You’ll Do Lead a high-performing global organization operating within a hybrid delivery model (captive and outsourced), ensuring consistent, efficient, and high-quality service delivery Partner with Global Process Management and Transformation teams to bring strategy to life, translating process and system design into seamless operational execution Own the successful rollout of transformation initiatives, ensuring strong operational readiness, effective adoption, and sustained performance post-implementation Drive continuous improvement across service delivery, enhancing productivity, quality, cost efficiency, and working capital outcomes This role will be based in our Charlotte, NC office, operating on a hybrid schedule with in-office presence three days per week. 1. Operations & Service Delivery Own global I2P and VMD performance (SLA, quality, cycle time, cost) Lead a complex, global, multi-region organization across diverse business units and delivery environments Ensure standardized, scalable process execution across all geographies Drive continuous improvement in productivity, service quality, and efficiency 2. Change Execution & Operational Readiness Serve as the primary operations lead for I2P transformation initiatives (ERP, Coupa, automation) Partner with Global Process Management and Transformation to operationalize new processes, systems, and service models Ensure operational readiness (impact assessments, resource planning, cutover execution) Drive adoption through structured communication, training, and performance management Own post-deployment stabilization and ensure sustained service performance 3. Service Delivery Model & Vendor Governance Execute and optimize the global I2P delivery model (captive + outsourced) Own performance of external service providers (SLA adherence, governance, continuous improvement) Drive accountability to contractual commitments and business outcomes 4. Financial Performance & Controls Own operational performance (cost efficiency, productivity, scalability) Own development, publication, and presentation of global I2P performance metrics Support working capital optimization through disciplined invoice and payment execution Monitor KPIs and lead corrective action on performance gaps Ensure a strong global control environment (SOX, audit, regulatory compliance) Partner with Controllership to proactively manage risk and remediate audit findings 5. Stakeholder & Governance Leadership Build strong partnerships across Finance, Procurement, and Controllership Lead governance forums (MBRs, QBRs) with clear performance insights and actions 6. People & Culture Build and lead a high-performing global organization Develop leadership capability and succession pipeline Foster a culture of accountability, collaboration, and continuous improvement Champion Xylem values: Empowered to Lead, Accountable to Deliver, Inspired to Innovate Qualifications Required Bachelor’s degree in Accounting, Finance, or related field 10+ years of experience in I2P / P2P operations, including global leadership roles Experience leading global shared services / GBS in hybrid delivery models (captive + outsourced) Proven track record supporting large-scale transformation (ERP, automation, operating model changes) Strong knowledge of SOX, audit, and financial controls Demonstrated ability to drive operational excellence and scalable service delivery Strong analytical, problem-solving, and data-driven decision-making skills Excellent stakeholder management and executive communication skills Preferred Experience with SAP S/4HANA, Coupa, and invoice automation technologies Lean / Six Sigma or continuous improvement certification Experience in digital transformation (automation, AI-enabled processes) Travel Ability to travel globally (~25%) The estimated salary range for this position is $165,000 to $175,000 plus bonus.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement. Why Xylem? We believe in supporting our employees both professionally and personally. Our benefits include: · Paid parental leave, maternity support, and fertility benefits · Flexibility and hybrid work options where applicable · Health, dental, and vision insurance from day one · Emotional health and wellness programs and Volunteer program (Watermark) · Paid time off (PTO)/Flexible time off (FTO) and paid holidays · Career development, advancement, tuition reimbursement, and student loan forgiveness · Generous retirement savings plan with company contribution · Employee recognition and discount programs Ready to