Registrar

As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we’re looking for you to join us as we carry out our mission to positively impact lives and communities across the state.  At the Y, we’re an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone -- especially children -- experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. NATURE AND SCOPE:   Under the direction/guidance of the Youth Development Director, the   Registrar will serve as the primary point of contact for parent communications , c amp registrations , and collections . This position will   be responsible for   maintaining   records and   assisting   with registration for all camp families and programs. The registrar   is responsible for   maintaining   a professional and organized office environment.    RESPONSIBILITIES (including, but not limited to):   Collect and enter financial, assessments, and scholarship information based on the association scale and collaborat e   with the Youth Development Director   to meet the needs in the case of extenuating circumstances.   Support and/or is directly involved in the sale of program registrations.   Directly enter registrations for campers, sell program memberships, invoice first   payments ,   and send a confirmation receipt.   Adjust and record scholarships related to special grants.   Set up programs in   Traction Rec (as needed) , according to association guidelines, activating programs for registration.    Manage set - up for credits, refunds ,   and adjustments in the system based on changes with   a ssociation   d irection.   Help create the grids and waitlists that will be used to place as many campers into camp as possible.   Serve as a liaison between office staff, program, and directors   regarding   updates/changes to the roster and   participant   information.   Take steps to build committed and connected relationships with members, volunteers, and collaborative partners.   Manage communication with Childcare Assistance Program Administration and CAPS recipients including review of application submission, certificate processing, collection of participant attendance, filing records with CAPS and tracking receipts.   Serve as   the   primary point of contact for families   regarding   program registration, financial aid,   and   cancellation   information.   Provide excellent service to members and program participants over the phone, contributing to member retention.   Directly handle and resolve registration concerns and   inform   directors   of unusual situations or unresolved issues.   Check and report overall attendance each morning.   Maintain branch and association certifications in CPR,   Metro Atlanta YMCA New Staff Orientation and Branch   Emergency procedures   and any other required certifications and/or training required by the Metro Atlanta YMCA   Maintain and report incident/accident paperwork.   Achieve all required   Traction Rec   training as assigned.    Maintain privacy requirements by not sharing personal information about members including, but not limited to, phone numbers, addresses, program participation, financial information, or personal situations.   Adhere   to and   implement   all policies and procedures listed in the training manual as new policies are implemented.   Communicate in a positive manner with members, guests, program   participants,   and volunteers.   Provide   appropriate assistance   as needed.   Attend all staff meetings and training courses, as   required .   REQUIREMENTS:   High School Diploma or GED    1+ years of experience working with children in a structured setting    Must be at least 18 years of age    Must have or be able to obtain within the first   30 days   of employment First Aid/CPR; must obtain any other certifications   required   for the position    Must have a good understanding of Microsoft Office and be well-versed in basic computer software.   Excellent interpersonal, written, and verbal communication skills.    Ability to handle multiple tasks, work independently, problem - solve,   and   possess   effective time management skills.    Strong customer service skills and personal commitment to service and hospitality.    CPR within   30 days   of employment and   maintain   throughout employment    Exemplify YMCA   ideals and   leadership qualities.    Must pass Bright from the Start (BFTS) background check   WORK ENVIRONMENT & PHYSICAL DEMANDS:   Bending, stooping, standing, lifting, seeing, hearing, keyboard input, sitting.   Employment and Benefits package for this job posting is offered through the YMCA of Metropolitan Atlanta, Inc. Employment Requirement:   Ability to pass a pre-employment background check including Criminal Record check, Drug Screening, motor vehicle record (MVR) and reference check according to company policy. Must be legally eligible to work in the US without current or future sponsorship. This job posting is subject to change at any time. The YMCA of Metropolitan Atlanta offers excellent benefits and career opportunities as part of our culture of excellence. The opportunities to