Principal Product Manager - Tech (PMT), HR Experience Technology

Own the product strategy for the agentic AI platform and cross-platform shared services that power HR experiences for 1.8 million Amazonians. As a Principal Product Manager - Tech in our HR Experience Tech (HRXT) team, you’ll lead product delivery for the horizontal intelligence layer—Agent Skills (our AI-native no-code automation platform), Employee 360 (the unified employee context layer), and the integration, orchestration, and routing infrastructure that makes every HR interaction smarter, faster, and more consistent across all personas. This is a rare opportunity to define how AI agents work in HR at Amazon. We’re building the PXT skill catalog—the governed library of agentic workflows that any compatible AI agent can execute. HR professionals author deterministic, auditable workflows in plain language. These skills combine procedural knowledge (step-by-step instructions, edge cases, business rules), permissioned data access (via PXT MCP Gateway connections to E360, Case, Timehub, ETM, Manager Hub, Engage, ADAPT), and the ability to apply business rules across multiple systems to produce reliable, auditable outcomes. You’ll own this platform end-to-end—from the authoring experience through governance, versioning, and production execution. You’ll work across a multi-product technology stack spanning agentic AI workflows, intelligent routing, automated communications, employee data platforms, and cross-platform integration layers—coordinating across all of these to deliver seamless end-to-end HR experiences while designing for Service Central, our converged AI-first platform. You’ll partner with HR operations leaders, AI/ML scientists, engineering teams across HRSC, USC, PXT CMS, and domain experts to build the composable automation framework that makes every HR team more effective. This role demands someone who can think in platforms and composability—building horizontal capabilities that amplify every vertical team’s impact. A single Agent Skill you ship gets used by 7,000 contact center agents, 11,000 Ops HR users, 500 corporate HRBPs, and 308 investigators. A single MCP integration you connect unlocks data access across every AI experience in the stack. You’ll leverage agentic capabilities, conversational AI, intelligent orchestration, and unified employee context to transform HR support from reactive case processing to proactive, AI-driven employee experiences. Key job responsibilities Own the product vision and strategy for Agent Skills—the AI-native no-code automation platform that enables HR professionals to author, govern, version, and deploy agentic workflows in plain language, embedded in HRSC and USC. Define and scale the PXT skill catalog—building the governed library of reusable HR workflows, establishing quality standards, governance frameworks, and the discovery/sharing mechanisms that compound institutional knowledge across the organization. Lead Employee 360 (E360) product strategy—expanding from a data retrieval tool to a context-aware agentic platform that integrates 10+ AI workflows, enabling HR professionals to complete complex tasks through natural language with comprehensive employee context. Own PXT MCP Gateway product direction—the registry/gateway providing Maple-permissioned connections to HR data systems, including tool filtering, auth, matching, and the roadmap for onboarding new data sources that feed both E360 and Agent Skills. Own Auto Work Assignment (AWA) evolution—building intelligent routing that considers agent skills, workload, case complexity, and organizational context to optimize resolution time and quality across all HR domains. Define the automated communications framework—AI-backed, template-driven correspondence at case milestones that reduces manual drafting across all personas while maintaining quality and personalization. Lead the closed-loop experience standard—defining how cross-platform case visibility, handoffs, and task assignment work across USC, HRSC, PXT CMS, and domain boundaries (Payroll, Ops, Corp, Investigations). Own PXT One product direction—the centralized intake platform for PXT improvement requests, providing voice-of-the-field, leadership visibility into trending themes, and mechanisms to reconcile misaligned priorities. Drive platform analytics and Insights—delivering cross-persona reporting, operational dashboards, and the metrics infrastructure that measures automation impact, adoption, and quality. Ensure all cross-platform services are designed as native Service Central capabilities, influencing Phase 3 architecture decisions and ensuring convergence-alignment across every investment. A day in the life Your morning begins reviewing Agent Skills adoption dashboards—you’re tracking how many HR professionals have authored new skills this week, which skills have the highest execution volume, and where the authoring experience is creating friction. You notice a skill authored by a Central HR team lead has been forked and adapted by three other teams—a signal that the governance and sharing model is working. You also review E360 agentic workflow completion rates and identify a newly integrated MCP tool that’s driving a 40% reduction in employee lookup time for Corp HRBPs. Mid-morning, you join a working session with the HRSC team to define the closed-loop experience for a newly onboarding domain. Payroll is coming onto USC, and their cases frequently require handoffs to Ops PXT users in HRSC—you’re designing the cross-platform visibility, task assignment, and case handoff workflows that let both teams collaborate without context loss. You validate that AWA routing will correctly assign cases at each handoff point and that the automated communication templates fire at the right milestones to keep employees informed throughout resolution. After lunch, you lead an Agent Skills design review with engineering. A new skill for leave-of-absence eligibility verification chains three MCP tools (Timehub, CTK, and