Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI

At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products. In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve the Customer Returns and ReCommerce processes and tools. You will manage established programs for our operations teams to ensure the best associate and customer experience. Key job responsibilities 1) Operational capabilities to support new business needs 2) Operational processes to reduce cost through performance efficiencies 3) Standard Operating Procedures to ensure compliance, quality, and scalability 4) Field tools and dashboards to assist with execution of brilliant basic pillars 5) Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders 6) Create dashboards and track success metrics A day in the life The Program Managers of the OI team own scoping, designing, and implementing: 1) Operational capabilities to support new business needs 2) Operational processes to reduce cost through performance efficiencies 3) Standard Operating Procedures to ensure compliance, quality, and scalability 4) Field tools and dashboards to assist with execution of brilliant basic pillars 5) Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders About the team The ReLo Ops Integration (RLOI) team innovates across all aspects of ReLo UTR operations (Crets, AW, Specialty, External Repairs) to drive performance efficiencies while maintaining or raising the quality bar. Scalable long-term processes drive the team’s vision yet do not hamper a culture of implementing scrappy, quick wins for pilots and continuous improvement.