Product Analyst

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. About First Advantage First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage’s platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services. Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale. What You'll Do:    The Product Analyst is a member of the Product Solutions team and will have critical contributions to delivering product implementations.  The Product Analyst role will work with cross-functional teams, such as Product, Technology, Sales and Customer Success to demonstrate and support our Monitoring solutions. This person will support discovery and solutioning for new customer monitoring implementations and support post-live efforts. They will partake in product development meetings to comprehend new functionalities and report on customer feedback.  Responsibilities:   Serves as a Product subject matter expert and contributes to preparing internal stakeholders for the ongoing support of product pilots and implementations  Demonstrates monitoring solutions to current and prospective customers, explaining features, benefits, and usage in a clear, engaging and persuasive manner  Creates and maintains product documentation that the client implementation team can refer to for RFP, FAQ and other product collateral  Exhibits a passion for serving customers and seeing them successful in their product implementation, providing guidance and support in product testing and implementation  Manages high volumes of product implementation tasks and projects with minimal guidance  Responds with appropriate urgency to situations and events that require a swift response or turnaround, and takes effective action in a timely and responsive manner  Thinks creatively, exercises strong and confident judgement, and is proactive in solving problems as they arise in customer integrations  Exhibits a high level of professionalism, integrity, and discretion in handling confidential information   What You May Need to be Successful:    Three or more years experience in customer implementations   Experience working closely with Sales and Client Success Teams from the pre-sales stage through the end of the implementation lifecycle, supporting enterprise level B2B SaaS solutions  Customer focused and a passion for user experience and working with people  Ability to understand both the technical and business sides of the product and is ultimately responsible for representing the end user’s needs  Strong interpersonal, collaboration, and relationship building skills  Demonstrated ability to take charge of tough problems, attacking them from different angles and bringing together a diverse array of stakeholders to drive great business results for the customer  Organized, and energetic team player with meticulous attention to detail  Able to work independently with limited supervision and guidance  Ability to multi-task and prioritize a high-volume workload   Willingness, desire, and aptitude to take on new tasks, develop new concepts, and programs on the job  Why Join Us at First Advantage? At First Advantage, team members are united around a noble purpose: helping organizations to safeguard their workplaces and manage risk. The company’s culture is shaped by its core values: Authenticity, Curiosity, Integrity, Teamwork, Customer-Inspired empowering team members to bring their best ideas forward, collaborate across departments, and make a real impact. First Advantage offers a variety of culture programs and benefits designed to enhance employee experience and development. Employee Impact Groups FA Cares volunteer opportunities Mentorship Advantage Program SOAR, award-winning manager development program Additional benefits offered include: Ability to work remotely Extended Health benefits including medical, prescription drugs, dental, vision, critical illness, accident (AD&D), and Employee Assistance Program (EAP) Life insurance, long-term disability, spousal and child life insurance, and living benefits Retirement savings plan (RRSP) Competitive and flexible Paid Time Off (PTO), with additional company-provided days beyond statutory requirements What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! This position is a replacement for an existing vacancy. Applications are processed through an Applicant Tracking System (ATS), and while automation helps with organization, all decisions include meaningful human involvement which is maintained throughout the hiring process. The base salary range for this position is approximately  $90,000.00 - $100,000.00 CAD per annum . This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. If you require accommodation at any stage of the hiring process, please let us know. We will work with you to meet your needs.