Service Crew

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​ While working in the field, this position records and resolves customer service complaints   regarding   windows and doors. The Field Service Technician   attempts   to meet and exceed the customer’s   expectations   in the repair of windows and doors.   ESSENTIAL FUNCTIONS   Comply with   Westlake   Safety Policies .     Regular attendance,   timeliness,   and scheduling flexibility .   Provide safety leadership in promoting and creating a   zero-injury   safety culture.   Perform service at customer facilities   in accordance with   company policies and procedures.   Provide service and customer support during field visits or dispatches.   Tie workflow to schedule.   Manage all on - site installation, repair, maintenance ,   and test tasks.   Diagnose errors or technical problems and   determine   proper solutions.   Produce   timely   and detailed service reports.   Document processes.   Operate   company   vehicles   safely   and use field automation systems.   Follow all company’s filed procedures and protocols.   Cooperate with   the   technical team and share information across the organization.   Comprehend customer requirements and make   appropriate recommendations/briefings .   Build positive relationships with customers.   Other Duties and responsibilities assigned by the supervisor.   KNOWLEDGE,   SKILLS,   AND   ABILITIES   The employee should hold the following abilities:   Familiarity with sourcing and vendor management and relevant software.   Understanding of   market dynamics and sound business judgment.   Comfortable with figures and in collecting, analyzing ,   and interpreting data.   Must be able to work well in a team environment .   Must   possess   strong communication   and organizational skills .     Ability to work well with people at all levels and motivate the warehouse associates.   Must have strong leadership skills and   ability   to professionally lead associates by example.   Ability to change or adapt   work   practices, priorities, or procedures.   Ability to think and take constructive action in work-related matters.   Must have the ability to multi-task .     Must be able to work independently and use good judgment .   Ability to   maintain   attention to detail .   Possess skills to communicate ideas and instructions clearly and concisely and be able to coordinate effectively with   management,   and customers.   Be highly motivated and able to work solo or in group/team settings.   Ability to test, repair ,   and service   products   as necessary.   Ability to add, subtract, multiply ,   and divide in all units of measure using whole numbers, fractions, and decimals. Must be able to read and understand the U.S. measurement system to a 1/32 of an inch.   Have good hand dexterity.   Be capable of climbing ladders and/or staging and works in heights that may exceed 25 feet for extended periods of time.   Ability to work flexible shifts and to adapt to changing work schedules .   Familiarity with mobile tools and applications.   EDUCATION   AND /OR EXPERIENCE   The employee should have the following:   Proven field service experience.   Computer and software experience.   Must have great organization,   communications,   and time management skills.   Must have a high school diploma or equivalent.   Possesses a Class C Driver’s license, has a safe driving record and   complies with   every applicable state and federal law   pertaining to   driving.   Clean driving record.   Must have a solid understanding of manufacturing knowledge and practices and be able to adjust according to priorities.   ESSENTIAL PHYSICAL REQUIREMENTS/ WORK   ENVIRONMENT   The employee should   possess   the ability to:   Prolong sitting or in   stationary   position .     Wear all   the required   personal protective equipment (hearing,   vision   and hardhat protection) .   Ability to move or traverse about the facilities .     Must be able to ascend/descend stairs or ladders .   Ability to work around dust, chemicals, and other substances, and in various environmental conditions .   Exposure to external and internal temperature fluctuations.   Exposure to sounds or noise   levels   may be   uncomfortable.   Ability to stand for up to 12 hours performing shift work or in a stationary position.   Perform repetitive movements.   Bend or twist.   Wear all   the required   personal protective equipment.   Work   at   constant noise levels above 85   decibels .   Handle,   control   or feel objects,   tools,   or controls.   Able to lift/move up to 50 pounds.   This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position .    Employee(s) will   be required   to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.   A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties .    All duties and responsibilities are essential   job   functions and requirements and are subject to   possible modification   to   reasonably accommodate   individuals with disabilities .    To perform this job successfully, the   incumbents(s)   will   possess   the skills, aptitudes, and abilities to perform each duty proficiently .    Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselve s or others .    The requirements l isted in this document are t