1814 Benefits Supervisor - Member Services - San Francisco Employees' Retirement System (00101403)

*Administratively updated on July 2, 2026 to clarify Minimum Qualifications* Who We Are  The San Francisco Employees’ Retirement System (SFERS) is dedicated to securing, protecting, and prudently investing the pension trust assets, administering mandated benefits programs, and providing promised benefits to the active and retired members of the City and County of San Francisco. Established in 1889 as a fund for families and orphans of firefighters and police officers, today the San Francisco Employees’ Retirement System serves more than 75,000 active, vested, and retired employees of the City and County of San Francisco and their survivors. What We Do  The Retirement Services Division plays a crucial role in administering retirement benefits for both active and retired employees as well as their beneficiaries. Staff provide comprehensive retirement counseling services to guide individuals through their retirement planning journey and process various benefit applications, including service and disability retirements, survivor benefits, vesting allowances, refunds, reciprocity, and the purchase of service credit. The Retirement Services Division also manages the disbursement of approximately $150 million in monthly benefit payments to around 32,100 retirees and beneficiaries, ensuring timely and accurate payments. Department:  San Francisco Employees' Retirement System (SFERS) Job class:  1814 Benefits Supervisor Pay range:  $135,356 to $164,554 annually Role type:  Permanent Civil Service  What does this mean? Hours: Mon  - Fri, 8:00am - 5:00pm (limited flexibility) Exam type:  Supplemental Questionnaire Rule:  Rule of 3 scores List type:  Position Based Test Applications AND Completed Supplemental Questionnaire due by 5:00pm, Monday, August 3, 2026. What We’re Looking For Under the general direction of the Member Services Manager, the Benefits Supervisor supervises the day-to-day operations of the Member Services Unit and provides second-line supervision to analytical and technical staff responsible for administering retirement benefits and delivering member services. The incumbent oversees retirement counseling, retirement application processing, benefit calculations, member correspondence, and customer service operations; ensures compliance with applicable laws, regulations, Board policies, and departmental procedures; develops and implements operational improvements to enhance service delivery and efficiency; and serves as a technical resource and advisor on complex retirement benefit matters. The Benefits Supervisor promotes a collaborative, high-performing work environment while ensuring the delivery of accurate, timely, and responsive service to SFERS members, beneficiaries, retirees, and participating employers. Examples of primary duties may include: Train, evaluate, supervise and direct a major unit of professional analysts and technicians in an assigned employee benefits program. Review Charter, Federal, State and City laws and regulations and pending legislation to determine its applicability to San Francisco Employees' Retirement System. Document existing business processes and procedures. Assist management in developing and implementing new operational procedures to accommodate legislative changes. Assist management in monitoring operational procedures to enhance workflow and program effectiveness. Identify and resolve issues or problems. Research to determine causes of issues or problems and recommend solutions. Communicate outcomes to members verbally and in writing. Coordinate with Operations, Benefits, Information System, Accounting, Actuary and Business Services Division to gather and analyze data, to make payments and to manage pension administration; participate in information systems design, development, testing and implementation. Identify and resolve problems including performing research to determine causes of issues and recommending solutions. Communicate outcomes to members verbally and in writing. Prepare and present oral presentations regarding the San Francisco Employees' Retirement System. Develop content for member educational webinars and videos. Manage complex special projects. Contact City departments, employees, employee's representatives, other government agencies and various private entities to furnish and/or obtain information on complex pension related matters. Manage and monitor business processes and workflow to ensure quality and timeliness of work product and resulting service to members. Identify operational procedures that can be improved and bring those to the attention of management. Collect and analyze data in order to develop and present detailed reports to management on various operational matters including statistical reports. Qualifications Education : Possession of a baccalaureate degree from an accredited college or university. Experience : Four (4) years of experience administering employee benefit programs. This experience must include two (2) or more years of senior level work in the administration of employee pension and death benefits programs, including knowledge of applicable federal/state/City laws and associated legal terminology. Substitution : Additional experience may be substituted for education on a year-for-year basis. How to stand out : Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. The Member Services Unit Supervisor should have demonstrated experience working with the public/pension system members to answer individualized pension related questions, in addition to being able to supervise staff processing retirement applications and pension benefits in a high-pressure high-volume work environment.  The Member Services Supervisor must be able to prioritize multiple competing work priorities. Minimum of four (4) years verifiable experience wit