Onboarding Manager

ABOUT MANGOMINT Mangomint https://www.mangomint.com/ is a fast-growing SaaS company on a mission to make every salon and spa more profitable. We are already the highest-rated https://www.capterra.com/sem-compare/salon-software/?utm_source=ps-google&utm_medium=ppc&utm_campaign=:1:CAP:2:COM:3:All:4:US:5:BAU:6:SOF:7:Desktop:8:BR:9:Salon&network=g&gclid=Cj0KCQjwo8S3BhDeARIsAFRmkONzVqpXcRTd9U5SXUn9GsHMtwaiuBTx_Q2xJqx5-7KvYJTvGVmnrn8aAu9KEALw_wcB salon and spa software in the US and Canada with thousands of customers and seek to become the #1 market leader in the coming years. We’re a primarily remote company, ambitious, and collaborative team https://www.glassdoor.com/Overview/Working-at-Mangomint-EI_IE2539548.11,20.htm that gathers together every few months. As we grow, we’re looking to attract high-potential individuals who want to be part of a winning team. If that’s you, come join us https://jobs.ashbyhq.com/mangomint! ABOUT THE ROLE As an Onboarding Manager at Mangomint, you'll guide beauty and wellness business owners through their software transition, serving as their accountability partner during a critical 2-3 week implementation period. You'll own a pipeline of 25-30 new accounts monthly, directly impacting our mission to make every salon and spa more profitable. As an Onboarding Manager at Mangomint, you will… - Guide customers through the adoption of Mangomint by managing their onboarding journey, documenting goals, providing product training via virtual meetings, and configuring their accounts for a smooth rollout - Leverage beauty/wellness industry knowledge to provide relevant guidance and build credibility with business owners - Identify and focus on accounts showing clear activation potential, investing energy where there's highest engagement - Connect Mangomint features directly to customer pain points and business goals - Confidently position Mangomint Payment Processing as a core part of activation, connecting it directly to customer business goals - Create tailored onboarding plans that prioritize the most valuable features first - Collaborate with cross-functional teams, including engineering, product, sales, and marketing, to continuously improve the onboarding experience and address customer feedback WHAT WE'RE LOOKING FOR - 3+ years of experience in a customer-facing role such as onboarding, implementation, customer success, account management, or consultative sales - Prior experience in the beauty/wellness industry or experience supporting service-based small businesses is strongly preferred - Comfortable working in a metrics-driven environment and owning outcomes tied to activation, adoption, and customer success - Proven ability to manage multiple customer onboarding projects simultaneously and keep timelines, follow-ups, and internal coordination on track - Strong written and verbal communication skills, including the ability to confidently set expectations, navigate difficult conversations, and build trusted customer relationships - Proactive and solutions-oriented, with strong problem-solving skills and a high level of ownership and accountability - Tech savvy- comfortable with Salesforce, Slack, text messaging, video calls, and multiple communication platforms, plus the ability to master new software and teach complex concepts to business owners WHAT YOU'LL LOVE ABOUT US - Health, dental, vision, life & LTD insurance - Generous monthly wellness budget for gym memberships, yoga, etc. - Premium subscription to the Calm https://www.calm.com/?pid=googleadwords_int&af_channel=googlesem&af_c_id=14668023573&af_adset_id=136070395885&af_ad_id=603377958418&af_siteid=g&af_sub_siteid=&af_keyword=kwd-316578326783&af_sub3=c&af_sub4=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB&utm_medium=paid&utm_source=googlesem&utm_campaign=14668023573&utm_content=homepage&utm_term=kwd-316578326783&gclid=Cj0KCQiAkMGcBhCSARIsAIW6d0COoPkg49T2ESdqQlUlpJIF4KxYkRluepIYfFEFcGjSwxu10SAfBhoaAvuGEALw_wcB app - One Medical https://www.onemedical.com/ membership - Flexible PTO - 401k plan available (no matching) - Employee stock option program MANGOMINT IS AN EQUAL OPPORTUNITY EMPLOYER. WE DO NOT DISCRIMINATE AGAINST ANY EMPLOYEE OR JOB APPLICANT ON THE BASIS OF RACE, COLOR, RELIGION, SEX (INCLUDING PREGNANCY, SEXUAL ORIENTATION, AND GENDER IDENTITY), NATIONAL ORIGIN, AGE, DISABILITY AND GENETIC INFORMATION (INCLUDING FAMILY MEDICAL HISTORY).