Senior Manager, Engineering (DevOps, Infrastructure, and Release Engineering)

About Us Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence. We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way. Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision. Ready to make an impact? Join us and let’s build the future together. About the Role As a Senior Manager, Engineering for DevOps, Infrastructure, and Release Engineering, you will lead teams responsible for the reliability, scalability, and safe delivery of our SaaS platforms. This role owns the end‑to‑end release lifecycle— through CI/CD, environment promotion, and production deployment—ensuring releases are repeatable, observable, auditable, and low‑risk. You will balance senior‑level people leadership with deep technical oversight of release engineering systems, cloud infrastructure, and operational excellence. You will partner closely with Product Engineering, Quality Engineering, Security, and Operations to eliminate release friction, reduce deployment risk, and improve time‑to‑value without compromising stability or compliance. This role is ideal for an experienced leader who has lived through failed releases, scale pain, and operational incidents—and knows how to design systems and teams that prevent them from recurring. Your day to day People & Organizational Leadership  Lead, coach, and grow DevOps, Infrastructure, and Release Engineering teams across geographies Establish clear ownership and accountability across CI/CD, environments, and production readiness Conduct regular 1:1s, performance reviews, goal setting, and career development planning Hire, onboard, and retain senior DevOps and release engineering talent Foster a culture of operational ownership, blameless postmortems, and high availability Remove systemic blockers so teams can focus on building resilient delivery pipelines—not firefighting Release Engineering & Delivery Excellence Own the release engineering strategy for a SaaS platform supporting frequent, reliable deployments Design and continuously improve CI/CD pipelines that support: Trunk‑based or hybrid branching strategies Automated testing gates (unit, integration, security, performance) Progressive delivery (feature flags, canaries, blue‑green deployments) Establish deployment standards, change classification, and risk levels across teams Reduce release toil, manual steps, and human error through automation Drive improvements in deployment frequency, change failure rate, and mean time to recovery (DORA metrics) Ensure consistent release processes across services, platforms, and cloud environment Proven experience implementing and operating observability for cloud‑based SaaS platforms, including metrics, logs, traces, and alerting Ability to integrate observability into CI/CD and release workflows to enable release confidence, faster incident detection, and reduced MTTR Technical & Platform Leadership Provide technical leadership across AWS, Azure, and GCP environments Ensure infrastructure and delivery pipelines follow security, compliance, and cloud best practices Partner with Architecture and Security to enforce: Infrastructure as Code (Terraform, CloudFormation, ARM/Bicep) Secure-by-default deployments Policy-as-code and guardrails Influence architecture decisions to improve operability, scalability, and release safety Guide teams in designing systems that are observable, debuggable, and resilient Needs a leader who treats releases as a product, not a task queue Operational Excellence & Incident Readiness Own production readiness standards and release go/no‑go criteria Ensure clear incident response processes, escalation paths, and on‑call readiness Lead post‑incident reviews with a focus on systemic fixes, not individual mistakes Partner with engineering teams to reduce operational load and deployment risk over time Cross-Functional & Executive Collaboration Partner deeply with Product, QE, Security, and Engineering leaders to align on release expectations Communicate risks, dependencies, and tradeoffs clearly to senior and executive stakeholders Represent DevOps and Release Engineering in customer, partner, and audit conversations as needed What you bring to the team At least 8 years of experience in software engineering, DevOps, or infrastructure roles At least 5 years managing engineering managers and/or senior technical teams Prior hands‑on experience building and operating CI/CD pipelines for SaaS platforms Strong experience with AWS (primary), Azure, GCP. Deep understanding of: Release engineering principles CI/CD automation Infrastructure as Code DevOps and SRE best practices Experience supporting high‑availability, distributed systems in production Strong track record improving reliability, deployment safety, and operational maturity Excellent communication, decision‑making, and stakeholder management skills