Associate Technical Product Manager, Integrations

Company Introduction: Airspace is a tech-enabled freight forwarder that’s redefining how the world’s most critical packages are delivered. Headquartered in Carlsbad, California, Airspace has employees who are based around the world. Our European headquarters is in Amsterdam, The Netherlands. As a recognized leader in AI and machine learning, our team leverages data and patented technology to coordinate logistics across a global network of drivers and airlines. Our goal is to deliver those packages that are truly mission-critical in a way that is faster, more transparent, more secure, and more accountable than ever before. The items we deliver range from organs for transplant, to parts for critical machinery including grounded aircraft and highly sensitive components such as semiconductors.   Airspace has been rated one of  America’s best Startup Employers , listed as one of CNBC’s Disruptor 50 companies, and featured as an Innovation and Disruption leader by CBS News. Airspace has the support of leading investors such as Telstra Ventures, HarbourVest Partners, Defy Partners, DBL Partners, and Scale Ventures. To date the company has raised more than $140m.  The company is growing rapidly and serving more places around the world than ever before. We are looking for passionate, motivated individuals who want to make an IMPACT every day to help us execute on our mission of reshaping the world of time-critical logistics.  Join the Movement! Are you interested in the hot logistics technology sector, but also looking for an opportunity to make a direct impact on the lives of others, in some cases saving lives? How about playing a critical role in keeping some of the world's largest companies operating smoothly so cars continuously roll off the assembly line and airlines can keep flights on schedule? About the Role We are looking for an Associate Technical Product Manager, Integrations to own and deliver system integrations between the Airspace platform and our customers' existing technology ecosystems. This role sits between what our customers need and what our platform delivers. You will work directly with customer technical teams to understand their systems, design the right integration approach, and guide our engineers through implementation. You will own the how: how data should flow between systems, how APIs and EDI connections should be structured, how we prototype and validate before we build. You'll work across REST APIs, EDI feeds, TMS platforms, tracking devices, and partner systems to get critical shipment data flowing reliably into Airspace. When you see three customers needing the same thing, you'll identify the pattern and advocate to turn it into a repeatable capability. Responsibilities Technical product ownership Work directly with customer technical teams to understand their systems, data flows, and integration requirements, then design the integration approach that connects their world to Airspace. Prototype integration concepts to validate approaches early, before committing engineering resources to full implementation. Evaluate new integration requests and provide technical recommendations. Not just "can we do it" but "here's how we should do it and why." Define data mapping, API contracts, EDI specifications, and webhook configurations that engineers can build against. Engineering Guidance Translate solution designs into clear technical specifications that engineering teams can execute against. You are the bridge between customer requirements and engineering implementation. Work alongside engineers during development to answer questions, resolve ambiguities, and ensure the implementation matches the designed solution. Review work-in-progress to catch issues early. You own the integrity of the solution from design through go-live. Coordinate across internal teams (engineering, data science, operations) and external customer technical teams throughout delivery. Pattern Recognition & Platform Thinking Identify repeating integration patterns across customers and recommend platform investments: new public API endpoints, standardized data formats, self-service documentation, and reusable integration templates. Contribute to an evolving integration playbook that captures proven approaches, lessons learned, and accelerators for future integrations. Help define what "self-service integration" looks like for Airspace. What documentation, tools, and APIs would enable customers to connect their systems with minimal hands-on support? Stay current on integration technologies and advocate for modern approaches that reduce implementation time and maintenance burden. Customer & Stakeholder Communication Serve as the primary technical point of contact for active integrations. You're the person customers call when they have questions about how the integration works. Communicate progress, technical decisions, and tradeoffs to internal stakeholders across product, engineering, operations, and customer success. Keep alignment between what customers expect and what we're delivering. Proactively flag gaps, risks, or opportunities to expand scope. Quality & Go-Live Own the integration validation process. Define test plans, coordinate UAT with customers, and ensure integrations work correctly before go-live. Establish quality standards for integration deployments, including data validation, error handling, and performance benchmarks. Monitor integration health post-deployment and drive resolution of data quality or connectivity issues. Create and maintain documentation for each integration: technical specifications, data mapping guides, operational runbooks, and troubleshooting procedures. Requirements 2+ years of experience designing and delivering system integrations in a SaaS, logistics technology, or enterprise software environment. You've owned the "how," not just the timeline. Hands-on experience with integrat