HVAC Parts Specialist

About us Ambient HVAC Supply is part of the Ambient Enterprises family of HVAC companies, supporting contractors and commercial partners with high-quality equipment, parts, and technical solutions. We’re growing quickly and focused on delivering exceptional customer experience, strong product expertise, and long-term partnerships. About the role This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support. Key Responsibilities Serve as a primary point of contact for customers via phone, email, and walk-ins Prepare and follow up on quotes, bids, and order confirmations Process sales orders accurately and efficiently in the ERP system Support outside sales reps with pricing, product availability, and documentation Assist customers with equipment selection, parts identification, and basic technical questions Coordinate with warehouse and logistics teams to ensure timely deliveries Proactively identify opportunities to upsell and cross-sell products and solutions Maintain accurate customer, pricing, and order records Build strong, long-term relationships with contractors and internal partners Qualifications 1–3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred) HVAC product knowledge or strong willingness to learn (equipment, parts, and systems) Strong communication and customer-service skills Comfortable working in a fast-paced, transaction-heavy environment Proficient with ERP/CRM systems and Microsoft Office Highly organized, detail-oriented, and dependable Preferred HVAC distribution or contractor experience Familiarity with quoting, submittals, or light technical support Experience supporting outside sales teams What We Offer Competitive base pay + potential incentives Full benefits package (medical, dental, vision, 401(k), PTO, paid holidays) Growth opportunities across Ambient Enterprises brands Supportive, team-oriented environment within a growing HVAC organization We offer excellent health benefits, a 401(k) Plan, Paid Time Off, Paid Holidays and flexible scheduling. Compensation: $32-36/hr DOE Ambient is a collective of HVAC design and implementation experts,
each entity esteemed in their respective regions, with decades 
of experience. Our experts merge craft with care, delivering safety, 
comfort, and highly efficient, sustainable solutions for spaces that 
matter most: healthcare, commercial, and residential. We have over 1k employees across the US and Canada. Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.