Sr. Order Management Analyst

Amplitude is the leading AI analytics platform, helping over 4,700 customers—including Atlassian, Burger King, NBCUniversal, and Square—build better products and digital experiences. With powerful AI Agents embedded across our platform, teams can analyze, test, and optimize user experiences faster than ever. Ranked #1 across multiple categories in G2’s Winter 2026 Report, Amplitude is the best-in-class solution for product, data, and marketing teams. Learn more at amplitude.com . As an organization, we deliver for our customers by living our values. We operate from a place of humility, take ownership of problems and successes, approach challenges with a growth mindset, and put our customers at the center of everything we do. Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive. About The Role & Team The Order Management team is responsible for turning booked deals into accurate, compliant revenue. As a Senior Order Management Analyst , you’ll operate as an individual contributor who owns complex order workflows, applies sound judgment to ambiguous deal structures, and improves systems through analysis and execution. This role partners closely with Sales, Deal Desk, Finance, and RevOps to ensure speed, accuracy, and scalability across the quote-to-cash process.   As a Sr. Order Management Analyst, you will:  Evaluate and process customer orders with a focus on accuracy, compliance, and downstream impact Apply structured thinking to complex and non-standard deal scenarios, identifying risks and resolution paths Partner with Sales, Finance, and RevOps to resolve order issues efficiently and prevent repeat errors Analyze order data to identify patterns, root causes, and opportunities for process improvement Document and operationalize improvements that increase consistency, scalability, and throughput You'll be a great addition to the team if you have: Demonstrated ability to decompose complex, ambiguous order scenarios into clear, executable solutions A data-driven mindset—you use trends, patterns, and root-cause analysis to guide decisions and improvements Sound judgment in fast-moving environments, including comfort making decisions with incomplete information Monitor order fulfillment status and proactively communicate delays or issues to internal teams and customers. A continuous improvement mentality—you proactively identify inefficiencies and implement scalable process enhancements Strong cross-functional communication skills, with the ability to influence Sales, Finance, and RevOps partners At a minimum, you need to have: Bachelor’s degree in Business, Finance, Operations, or a related field (or equivalent practical experience) 3+ years of experience in order management, sales operations, or revenue operations within a fast-paced environment Strong command of CRM and ERP systems (Salesforce required; NetSuite, SAP, or similar preferred) Proven ability to manage high volumes of work while balancing accuracy, urgency, and business impact Excellent organizational and prioritization skills—you know how to move fast without breaking things Our values: At Amplitude, our values guide how we show up for one another and for our customers: Humility: We operate from a place of empathy and openness, seeking to understand many points of view. Ownership: We take the initiative to solve problems that drive our shared company success. Growth Mindset: We’re tenacious in the face of challenges and seek feedback in order to grow ourselves and others. Customer Centricity: We put the customer at the center of everything we do and are deeply committed to their success. We care about the well-being of our team: We offer competitive pay and benefits packages that reflect our commitment to the health and well-being of our Ampliteers. Some of our benefit programs include: Excellent ​M​edical, ​D​ental and ​V​ision insurance coverages, with 100% employer-paid premiums for employee Medical, ​Dental,​ ​​​​​​​​Vision on select plans 401(k) retirement plan with an employer match of up to 1% of your eligible pay each pay period up to $2,000 annually Flexible time off, ​p​aid holidays, and more Generous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), new hire home office equipment, and much more Excellent Parental benefits including​:​ 12 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care support Mental health and wellness benefits including no cost employee access to Modern Health coaching & therapy sessions Employee Stock Purchase Program​ (ESPP) Other fun facts about Amplitude:  Our customers love us! They've said we're the #1 product analytics solution for 23 quarters in a row on G2. We care a lot about product innovation. We've made significant investments in talent and infrastructure to build the most powerful AI analytics platform on the market.  We invest in our people. We offer mentorship programs, management training, and wellness initiatives.  We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.  We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.  We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo. Our mascot is Data Monster, who loves to chow down on numbers, charts, and gr