Bilingual Licensed Registered Nurse (RN) - Mandarin/Cantonese (Temp-to-Hire)

Based in San Francisco,  Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.  Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year. Arine is redefining what excellent healthcare looks like by solving these issues through our software platform (SaaS). We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams. Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address. These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care. Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.  Why is Arine a Great Place to Work?: Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence. Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care. Market Opportunity - Arine is backed by leading healthcare investors and was founded to tackle one of the largest healthcare problems today. Non-optimized medications therapies which cost the US 275,000 lives and $528 billion annually. Dramatic Growth - Arine is managing more than 18 million lives across prominent health plans after only 4 years in the market, and was ranked 236 on the 2024 Inc. 5000 list and was named the 5th fastest-growing company in the AI category. The Role: Are you passionate about helping patients navigate their medications and improve their health, and do you speak Mandarin or Cantonese? Join our Clinical Care team at Arine! As a Bilingual RN, you will play a vital role in supporting Chinese-speaking patients, enhancing care coordination, and helping them better understand and manage their medications - especially for conditions like heart disease and diabetes. Using Arine’s innovative platform, you’ll conduct outreach to patients, providers, and pharmacies to perform medication reconciliation, provide education, and ensure adherence to treatment plans. You’ll collect clinical data, such as blood pressure readings, and work closely with pharmacists and other healthcare professionals to identify and resolve medication-related issues that may impact patient outcomes or lead to readmissions. In this role, you’ll also support quality improvement efforts tied to HEDIS goals, help gather necessary documentation for CMS measures, and contribute to improving operational workflows. Your input will be instrumental in triaging high-risk patients and ensuring continuity of care across multiple settings. All members of the Clinical Care team are expected to communicate effectively, demonstrate accountability and reliability in their work, maintain a cooperative working relationship with clients and colleagues, accept constructive feedback professionally, and continuously learn new skills to deliver quality customer service and patient care. Arine fosters a metrics and feedback-driven environment where ongoing coaching is used to support individual growth, performance improvement, and development. What You’ll Be Doing: Conducting follow-up calls with patients post-discharge, in Mandarin and/or Cantonese and English, to facilitate medication reconciliation and ensure understanding of their medication regimens Providing patient education and adherence support on medications related to heart health and diabetes Collecting blood pressures from members’ and providers’ offices and offering support/education in helping achieve HEDIS goals Collaborating with pharmacists and healthcare providers to identify and address medication-related issues and health concerns that may lead to readmissions Monitoring patient care across the care team, ensuring continuity and adherence to treatment plans Documenting patient interactions and medication reconciliations accurately in Arine’s software platform Engaging with hospitals, clinics, and pharmacies to coordinate care and resolve clinical issues promptly Educating patients on their medications, potential side effects, and the importance of adherence to their treatment plans - in the language they’re most comfortable with Triaging high-risk members to a clinical pharmacist for in-depth medication reviews, side effect concerns, cost concerns, or when pill burden is a concern Participating in process improvement initiatives to enhance care coordination and patient outcomes Assisting with obtaining necessary referrals and authorizations as part of the care management process Working with providers’ offices to confirm medication histories and collect records for various CMS measures as needed Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes Scheduling patients for telephonic or videoconference