Senior Forward Deployed Engineer

About the Company Armada is the hyperscaler for the edge, delivering modular AI infrastructure from first deployment to AI factory with speed, scale and sovereignty. Named one of Fast Company's Most Innovative Companies and to the CNBC Disruptor 50, Armada’s solutions are deployed in over 60 countries globally for organizations ranging from energy to defense.  With nearly half a billion dollars in funding, Armada is backed by top investors such as Microsoft (M12), Founders Fund, and BlackRock, and has collaborations and partnerships including NVIDIA, Palantir and Dell Technologies. We are looking for the most brilliant minds in the world to join us.  Working at Armada means taking ownership, driving autonomy, and delivering impact. You’ll tackle challenges that haven’t been solved before and help build something transformative from the ground up. What you do here will not only define your career but help further Armada’s mission to bridge the digital divide for customers around the world.   About the Role The Senior Forward Deployed Engineer for AMER is a hybrid role responsible for hands-on deployment execution and ongoing technical account ownership across the United States and Canada. This role combines the execution depth of a Forward Deploy Engineer with the long-term ownership and customer leadership of a Technical Account Manager. During early engagements, the Senior FDE leads platform bring-up, deployment execution, and initial workload onboarding. Once customers are live, the same engineer remains the primary technical owner, driving adoption, operational maturity, reliability, and expansion across sites and use cases. This role reports into the Sr. Director of Customer Success & Delivery, Americas & US Federal and is intentionally designed to avoid fragmented ownership between deployment and post-sale success. Success is measured by speed to production, deployment quality, customer confidence, platform adoption, retention, and expansion. Key Responsibilities Deployment execution and platform bring-up Lead end-to-end deployment of Armada platforms including Atlas, Galleon with AEP, and Leviathan AI Factory integrated with Bridge GPUaaS Execute deployments across the United States and Canada, including multi-site and hybrid environments Own infrastructure bring-up, platform configuration, and production readiness validation Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers Partners with clients to integrate Galleon infrastructure into end-to-end solutions and existing IT ecosystems Conduct field surveys to facilitate frictionless Galleon deployments Technical account ownership and customer success Serve as the primary technical point of contact (L1) for assigned North American customers post go-live Own the technical success plan, adoption milestones, and operational maturity roadmap Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, ,as well as data & AI teams Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs Acts as primary contact during escalations Joint Success Plan ownership Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer Align deployment milestones, platform adoption, and operational maturity to customer business objectives Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking Regularly review progress against success plans with customer stakeholders and Armada leadership Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning Surface risks, dependencies, and blockers early and drive resolution with clear ownership Time-to-value acceleration and adoption Reduce time-to-try and time-to-value by unblocking workloads and accelerating early production wins Drive platform adoption across new workloads, business units, and sites Identify expansion opportunities including additional Galleon deployments and Leviathan AI Factory capacity through Bridge GPUaaS Drive improved operational efficiency by integrating workloads into the Marketplace for easier deployment Operational excellence and reliability Ensure customer environments remain stable, secure, and production-ready Proactively identify scaling risks, architectural gaps, and technical debt Coordinate with Product, Engineering, and Support teams to resolve issues efficiently Data residency, security, and regulatory execution Operate confidently within US and Canadian data residency, privacy, and security expectations Support customer security reviews, audits, and governance processes Balance global delivery standards with regional regulatory and customer requirements Maintain disciplined access control, documentation, and operational hygiene Field leadership and mentorship Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement Mentor junior FDEs, TAMs, and delivery engineers as the region scales Contribute to deployment standards, runbooks, and repeatable best practices Cross-functional collaboration Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations Work with Sales on expansion planning while maintaining a trusted post-sale posture Provide structured feedback to Product and Engineering teams based on real customer usage Qualifications and Experience 8+ years of experience in infrastructure, platform engineering, SRE, forward-deployed engineering, or technical account roles Proven ability to own both hands-on delivery and long-term customer technical relationships Deep technical expertise across Linux, networking, Kubernetes,