Technical Account Manager - Pinellas County FL Sheriff's Office

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact   The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to build a long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into customer needs and challenges, helping influence and guide internal product roadmaps and projects. As someone who wears multiple hats—from project manager to product expert to consultant—you will continually focus on making your customer more efficient and more confident in their daily workflows.   What You’ll Do   Must be willing to reside within one hour of Pinellas County Sheriff’s Office HQ   Reports to: Sr. Director, Embedded Services   Achieve mastery of all Axon technologies and products  Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations, and conversations with VP-level and senior stakeholder audiences within your account Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner  Manage customer expectations, keeping customers satisfied while ensuring expectations remain realistic  Provide tier-2 technical support  Provide limited redaction support, primarily in the form of technical guidance, training, and troubleshooting  Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances  Develop relationships with key partners to support growth within the customer account  Where possible, improve or develop technical documentation to ease understanding and usage of Axon products and services  Communicate customer feedback across multiple teams and divisions within Axon to drive product development and continuous improvement  Maintain customer confidence, especially in high-pressure situations  Maintain and develop relationships with other vendors within the agency to coordinate product installations, upgrades, and problem resolution when necessary  Report, as needed, to various agency locations to ensure project timelines and objectives are being met  Support customer deployment activities, implementation planning, product adoption, and operational readiness  Deliver customer training related to relevant Axon products, workflows, and integrations  Serve as a trusted advisor within a public safety, corrections, or government environment, helping the customer maximize operational value from their Axon investment  What You Bring Bachelor’s degree or equivalent work experience  3+ years of experience working with major city, enterprise, or similarly complex customers  Proven track record of successfully managing customer relationships and technical projects  Experience with project management and product deployment  Understanding of SaaS, cloud providers/solutions, virtualization, and storage  Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and internet technologies  Ability to articulate technical concepts at a level appropriate to the audience, including clients with varying levels of IT knowledge and skillsets  Unmatched analytical, strategic, and creative problem-solving skills  Excellent interpersonal skills with strong written and verbal communication  Detail-oriented with excellent organizational and time management skills  Demonstrated ability to deal with change and excel in high-stress situations  Experience working with and supporting law enforcement, corrections, public safety, or other governmental agencies  Must be able to pass any required agency background check  Possess a valid driver’s license  Have access to reliable transportation Preferred Qualifications Experience managing a public safety Axon program  Experience with program management and progress reporting  Knowledge of JIRA and Microsoft Dynamics  Knowledge of CCTV, VMS, and IP cameras  Experience working closely with sales and support teams  Experience in networking and telecommunications  Experience supporting deployments in law enforcement, corrections, public safety, or other governmental environments  Familiarity with evidence workflows, redaction-related processes, or adjacent public safety operational workflows  Experience coordinating across internal and external stakeholders in complex customer environments  Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs u