Employee Experience and Enablement Engineer - IT Operations & Infrastructure

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. Location: Woodinville, WA (onsite 4 days a week, work from home on Friday) Job Summary ​ ​ Employee Experience and  Enablement  Engineer – IT Operations & Infrastructure  position at BDA will be the primary owner of all  innovation  initiatives within IT Operations & Infrastructure.   This position will provide vision, design, project management, hands on interaction ,  and team leadership.  We are a small, dedicated, talent-dense IT team, who is comfortable wading into a broad variety of networking platforms and vendors, as well as contributing to other department goals and objectives.       Technology Enablement  Engineer  ensures that BDA employees worldwide have seamless, intuitive, and resilient technology experiences. This role sits at the intersection of IT Operations  and  Infrastructure, and user experience, focusing on simplifying complex systems, enabling self-service, and introducing AI, automation, and digital tools to make technology effortless, efficient, and enjoyable.   Duties and Responsibilities   Promote a  resilient, zero-touch Global Help Desk  approach, where employees can solve issues quickly through self-service and automated support.   Duties and Responsibilities   Access Enablement ,  Identity  and  Security   Manage and optimize  Microsoft Active Directory and Microsoft Entra ID  environments, ensuring secure and seamless identity management.   Implement and maintain  Zero Trust identity practices  including conditional access, MFA, device compliance, and secure authentication.   Support and integrate  Microsoft Defender security capabilities  to strengthen endpoint, identity, and cloud protection.   Digital Employee Experience   Improve the  global employee technology experience , ensuring systems are intuitive, reliable, and consistent across locations.   Simplify complex IT systems into  user-friendly, efficient workflows  that reduce friction for employees.   Introduce modern workplace technologies that enhance productivity and digital collaboration.   Touchless Help Desk & Self-Service Enablement   Design and implement  touchless and zero-touch help desk capabilities  through automation, self-service tools, and AI-driven support.   Enable employees to resolve common issues independently using  knowledge bases, automation workflows, and guided solutions .   Reduce support tickets by improving self-service capabilities and automated issue resolution.   IT Service & Asset Management   Own and evolve  Atlassian Jira Service Management and Asset Management (CMDB)  capabilities.   Ensure accurate asset visibility, lifecycle tracking, and integration with IT service workflows.   Use asset data and automation to improve incident response, troubleshooting, and infrastructure planning.   Automation & AI Enablement   Drive the adoption of  AI and automation  across IT operations to reduce manual work and accelerate service delivery.   Build automated workflows for onboarding, access management, device provisioning, and support requests.   Identify opportunities to improve operational efficiency through automation and intelligent tools.   Collaboration & Global Support   Partner with Infrastructure, Security, and business teams to simplify systems and improve usability.   Support global rollouts of new technologies and tools.   Gather employee feedback to continuously improve the digital workplace experience.   Job Skills and Traits   Strong expertise in  Microsoft Active Directory, Microsoft Entra ID, and identity lifecycle management   Experience implementing  Microsoft Defender security solutions   Knowledge of  Zero Trust security architecture   Experience with  Atlassian Jira Service Management and Jira Assets   Strong understanding of  ITIL-based service management practices   Experience implementing  self-service help desk and automated support models   Familiarity with  AI-driven IT support tools and automation platforms   Ability to translate complex technical concepts into  simple, user-friendly solutions   Excellent collaboration and communication skills across technical and non-technical teams   Qualifications  -  What This Role Delivers   Seamless, intuitive, and resilient technology experiences  for employees worldwide.   Higher adoption of  digital tools, AI, and automation .   Faster issue resolution  with minimal human intervention through zero-touch solutions.   A  consistent, modern, and positive employee experience  across all regions and IT systems.   Secure and streamlined  identity and access management across the organization   M odern, touchless help desk model  driven by automation and self-service   Improved  asset visibility and service management  through Jira platform capabilities   Higher adoption of digital tools and automation   #LI-AH1 #LI-Onsite We are pleased to share the base salary range for this position is $90,000 to $110,000. If you are hired at BDA, your compensation will be determined based on factors that may include geographic location, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as a part of any offer. In the spirit of pay transparency, the range listed is the full base salary range for the role and hiring at the top of the range would not be typical, in order to allow for future salary growth. The range listed is just one component of BDA’s t