Solution Architect: Business Systems Integration (Strategic Orchestrator)

Most companies claim to have the best people. We say to them, "Keep dreaming." Our people are second to none. They set us apart with their entrepreneurial spirit and ambition. They come to us from the likes of Amazon, Microsoft, Nordstrom, Starbucks and the sports world, bringing energy, bold ideas and a willingness to dive into the unfamiliar. It's our people that make BDA the top global Merchandise Agency to work for. Location: This role is based in Woodinville, WA and requires you to work onsite 4 days per week , with 1 day remote . To be considered, you must live within commuting distance , as regular in-person collaboration is a key part of the role. JOB SUMMARY We are seeking a  Solution Architect who acts as the primary connective tissue between business vision and operational reality. In this role, you are a Strategic Orchestrator . While our Technical Architects focus on how a specific system is built, you focus on how the business wins through the seamless flow of data across our entire ecosystem. You sit at the center of a cross-functional hub, aligning the work of Business Analysts, Product Managers, Technical Architects, and Project Managers to ensure every technical solution delivers measurable business value—from the first line of code to year two of production. Experience Requirements 7+ years in a Solution Architecture or Lead Systems Integration role. 3+ Years experience integrating AI technologies, including Generative AI, Large Language Models (LLMs), Agentic AI into stable solutions. Expertise in Enterprise Integration Patterns (EIP) and orchestrating data across complex SaaS and legacy landscapes. Experience in eCommerce or Omnichannel Retail where front-end experience and back-office fulfillment are deeply intertwined. Exceptional communication and negotiation skills—you are comfortable challenging a Product Manager’s "What" and a Technical Architect’s "How." Job Skills & Traits API Ecosystem Management: Proficiency in designing and governing RESTful APIs, GraphQL, and Webhooks with a focus on versioning and backward compatibility. ECommerce & ERP Ecosystems: Hands-on experience with the "Order-to-Cash" lifecycle, connecting front-end platforms (e.g., Shopify, Salesforce, Magento) to back-office systems (e.g., NetSuite, SAP, Oracle). Observability & Monitoring Design: Skill in architecting "health dashboards" using tools like Datadog, or New Relic to track data flow across systems. Data Mapping & Governance: Expert-level data modeling to ensure consistency between high-speed web databases and structured financial ledgers. Middleware Mastery: Advanced configuration and design experience with iPaaS platforms (e.g., MuleSoft, Boomi, Workato, or Azure Service Bus ). Cross-Functional Solution Design: The ability to facilitate "Discovery Workshops" that align Product roadmaps with back-office technical constraints. Operational Readiness Planning: Skill in defining Non-Functional Requirements (NFRs) —specifically scalability, maintainability, and "supportability" (how easily a non-engineer can troubleshoot an issue). Incident Post-Mortem Leadership: Capability to lead root-cause analysis across teams when a complex, multi-system integration fails. Documentation for "Day 2": Crafting high-level sequence diagrams and "Source of Truth" maps that BAs and Support teams can use post-launch. Strategic Translation: Translating a Product Manager’s "Customer Delight" goal into a Technical Architect’s "Low Latency" requirement. Conflict Resolution & Negotiation: Balancing the speed-to-market needs of the PM with the stability requirements of the Back-Office team. Systems Thinking: The ability to visualize and communicate how a small change in the web checkout ripples through inventory, tax, and shipping systems. Duties & Responsibilities Responsibilities Design the technical blueprints for AI systems, ensuring models scale efficiently while aligning with business goals and compliance standards. Create current and future state solution documentation Maintain solution documentation, process flows, and system maps to support post-launch operations. Produce and maintain requirement documentation, integration designs, data mappings, internal systems maps, reference architectures Lead discovery sessions to clarify requirements, dependencies, and system impacts. Review integration designs, data mappings, and APIs to ensure business and technical alignment. Partner across product teams, engineering teams, and operations to resolve blockers and keep delivery on track. Identify architectural risks, operational gaps, and cross-system dependencies early. Support incident triage and root-cause analysis across integrated platforms. Cross-Functional Orchestration Your value is measured by the integrity of the "End-to-End" solution. You take the "What" from Product and BAs and define the "How" across the web and back-office. For Product Managers: You validate that their roadmap is technically viable and identify architectural shortcuts or risks to their speed-to-market. For Business Analysts: You transform functional requirements into a cohesive system design that accounts for every downstream impact in the back-office. For Technical Architects: You provide high-level guardrails, ensuring their deep-dive builds fit into the broader enterprise puzzle. For Project Managers: You clarify dependencies and sequence integration milestones for predictable delivery. Post-Deployment Support A solution isn't successful if it can't be supported. You are responsible for ensuring that cross-functional support is baked into the architecture, not an afterthought. Service Design: Define the supportability requirements during the design phase so that Support and Ops teams aren't left guessing when an order stalls between the web and the ERP. Observability Strategy: Design end-to-end monitoring and "source of truth" log