Customer Success Manager

About BlastPoint BlastPoint is a B2B data analytics startup located in the East Liberty neighborhood of Pittsburgh. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including energy, finance, retail, and transportation, BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress. Founded in 2016 by Carnegie Mellon Alumni, we are a tight-knit, forward-thinking team.  Why You Should Work for Us Solve Challenging Problems: BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, all at scale. We’re working to break new ground by pulling insights from high-dimensional data. And we’re pushing ourselves to try new and better ways to approach every step of our process. Have An Impact: Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data.  What we do positively impacts the lives of millions of Americans (and beyond). Make Positive Change in the World: Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy.  We also offer our platform for free to nonprofits and civic-oriented organizations. Employee-Focused Culture: We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO.  We also tailor growth opportunities, from skills training to industry conferences. Equal Opportunity Employer : BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics. Our Values Everybody matters We beat expectations Innovation built on a foundation Cards on the table, always "The smartest systems from the most  comprehensive data built by the best people” Customer Success Manager Salary Range: $80,000-$110,000 About BlastPoint BlastPoint is a B2B data analytics startup located in Pittsburgh, PA. We believe better decisions lead to better outcomes for businesses and communities alike. BlastPoint helps organizations transform data into intelligence they can act on, driving thoughtful growth and real-world impact. We give companies the power to engage with customers more effectively by discovering the humans in their data and understanding customer journeys. Serving diverse industries including Utilities, Credit Unions, and financial institutions BlastPoint’s Customer Intelligence Platform makes data accessible to business users so they can plan solutions to customer-facing challenges, from encouraging green behavior to managing customers’ financial stress.  Why You Should Work for Us Solve Challenging Problems:  BlastPoint’s platform incorporates cutting-edge approaches to geospatial data, psychographic clustering, data enrichment and a dynamic visualization environment, all at scale. We’re working to break new ground by pulling insights from high-dimensional data. And we’re pushing ourselves to try new and better ways to approach every step of our process. Have An Impact:  Small but mighty, BlastPoint’s growth is due to big companies increasingly trusting us with supporting key decisions using their most sensitive data.  What we do positively impacts the lives of millions of Americans (and beyond). Make Positive Change in the World:  Our solutions reduce paper consumption, help struggling families pay their bills, and promote clean energy.  We also offer our platform for free to nonprofits and civic-oriented organizations. Employee-Focused Culture:  We support the individual needs of our team, offering schedule and work-from-home flexibility, health insurance, 401K, and three weeks of PTO.  We also tailor growth opportunities, from skills training to industry conferences. Equal Opportunity Employer : BlastPoint is committed to creating an inclusive and diverse workplace, ensuring equal employment opportunities for individuals regardless of race, color, religion, sex, national origin, age, disability, or genetics. Core Values Happy Meal Delight Every Human Matters Cards on the table, Always Innovation Built on Foundation About the Role At BlastPoint, Customer Success is about helping utility and financial industry customers turn data into action and drive measurable business outcomes.  As a Customer Success Manager, you’ll partner with customers to understand their business objectives, define success, guide platform adoption, and ensure they realize measurable value from their investment. You’ll lead strategic conversations, facilitate business reviews, identify opportunities for growth, and serve as the primary point of contact throughout the post-sale customer journey. This role is ideal for someone who enjoys solving problems, connecting ideas, and learning constantly. No two customers are alike, and success often comes from asking the right questions, synthesizing information quickly, and bringing thoughtful recommendations that help customers move their initiatives forward.  Your success will be measured not only by customer retention and growth, but by the trust you build, the outcomes you help customers achieve, and your ability to become a valued partner to both customers and internal teams.  Key Responsibilities Strategic Customer Partnership:   Serve as the primary strategic partner and trusted point of contact for an assigned portfolio of customers. Develop a deep understanding of each customer's business objectives, priorities, initiatives, and success metrics. Build and maint