Central Study Coordinator- Retention

About Care Access Care Access is working to make the future of health better for all.  With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care.  We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need,  and contribute to the medical breakthroughs of tomorrow. With programs like  Future of Medicine , which makes advanced health screenings and research opportunities accessible to communities worldwide, and  Difference Makers , which supports local leaders to expand their community health and wellbeing efforts, we put people at the heart of medical progress. Through partnerships, technology, and perseverance, we are reimagining how clinical research and health services reach the world. Together, we are building a future of health that is better and more accessible for all. To learn more about Care Access, visit  www.CareAccess.com . How This Role Makes a Difference The Central Study Coordinator – Retention (CSC-R) position combines clinical research and patient education skills into a singular role that delivers a strong customer experience for participants of patient programs, primarily the Future of Medicine program. The CSC-R acts as a virtual partner to individuals participating in the program and who are interested in learning more about clinical research. The CSC-R is accountable for ensuring the participants of the Future of Medicine are properly educated, retained, and considered for study participation. CSC-Rs do this several ways including but not limited to sharing and explaining lab results, conducting virtual consenting appointments, and pre-screening participants for specific studies. This role is expected to coordinate daily work independently using patient centric practices and a quality-first approach. This is a mid-level individual contributor role with the expectation that the CSC-R has strong working knowledge of and experience in the clinical research industry and excellent interpersonal skills.   How You'll Make An Impact Lab Result Return (Patient Education) Educate participants on lab results received through a Future of Medicine event educating participants and helping to ensure results are understood Educate and prepare participants on potential study opportunities using the provided educational materials and tools. Assess if a patient is understanding their results or if more support is needed, including a potential discussion with the study doctor Balance a high volume of calls in allotted time while maintaining a patient-first mindset Study Matching Build strong rapport with participants in a virtual environment to help ensure a positive experience for everyone in the Future of Medicine program. Manage patient-facing work for each assigned participant to deliver the highest quality customer experience within required program timelines Understand and identify participants of the program who require more or less engagement, ensuring to tailor to their needs for a positive participant experience. Interpret patient lab results and medication use to determine pre-screening qualification for a study Apply critical thinking to evaluate a participant's potential eligibility for a specific study Communicate with participants of the program during routine check-ins after referring them to study sites. Analyze and understand study protocols to help match potential members with current and or upcoming study opportunities. Manage participant referral work across several clinical protocols simultaneously Escalate potential issues that may arise and correctly follow program guides, SOPs, and other written instruction regarding escalations Communicate via various mediums such as phone, email, and video conference Document all patient interaction appropriately and in accordance with GCP and ALCOA-C Consent Perform the Informed Consent process with participants virtually by using e-consent technology. Review all elements of the consent form with the participant and assess their understanding to ensure the protection of human participants in clinical research. Complete signatures using the e-consent platform General Patient Support Manage participant communication via a call center software, texts, emails, and other platforms and systems   Assist participants who call into the central line and give them an optimal customer experience Manage, update, and maintain participant activity in a dedicated tech management system in real time   Perform quality checks for self and others to ensure overall quality and integrity of data Work effectively and efficiently with other CSC-Rs, physicians, and sites Collaborate, review, and provide feedback/input on the development of education materials for the program   Identify and implement new ways of retaining and engaging potential study participants   Complete ongoing trainings and adhere to system access guidelines. Speak about studies with patients in a manner they can understand The Expertise Required Able to flex as needed in a fast moving, fast paced environment while maintaining the companies' values and mission Technologically proficient Demonstrate professionalism in all situations and work effectively with a diverse group of individuals Understand when issues require escalation Proficient in research terminology and basic medical terminology Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C Strong organization and time management skills High attention to detail Effective communication over phone (proper speaking volume, clarity, speech cadence) Excellent customer service skills Warm, personable approach in communicating with others both verbally and in wr