Director, AI Product Management

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.  CentralReach’s AI team operates as an AI Foundry: a cross-functional group that rapidly builds, validates, and scales AI-enabled product capabilities. This role is hands-on and deeply engaged across the  early stages of development of  AI applications ,  from early prototypes and pilots through production hardening and scale. They partner closely with AI  p roduct  b uilders, Product  organization  leaders   and DevOps to translate customer problems into reliable AI features that integrate seamlessly with CentralReach’s core workflows. They also establish engineering standards for AI application development: evaluation and quality thresholds, observability, guardrails  and  performance management. Key Accountabilities:     Technical Leadership & Engineering Excellence   Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery   Lead by doing: design and implement core AI application components, critical services, and integration layers   Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices   Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust)   Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns   AI Application Development (Hands-On)   Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation), including   LLM-enabled workflows, RAG, summarization, classification, and automation patterns   Build and maintain shared libraries/components for AI application development (prompt/tooling patterns, service templates, evaluation utilities, safety layers)   Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness   Collaborate with  platform Engineering and  DevOps to ensure   CI/CD and environment consistency , s caling strategies ,  cost controls for inference  and s ecrets management and secure data handling   Cross-Functional Delivery & Integration   Partner tightly with AI  p roduct  b uilders and workflow Product owners to translate validated prototypes into production implementations   Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms   Strategic Direction & Innovation   Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns   Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints   Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities   Desired Skills and Experience:    Bachelor's degree or equivalent work experience 10+ years of professional software engineering experience, with principal-level scope and demonstrated technical leadership   Strong experience building and operating production distributed systems and backend services   Demonstrated hands-on experience delivering AI/ML-powered product features (LLMs and/or traditional ML), including evaluation and monitoring   Experience with retrieval systems and search relevance (RAG, embeddings, indexing, ranking, evaluation)   Strong system design skills: APIs, data flows, integration patterns, performance and reliability tradeoffs   Experience with observability and operational excellence (logging, metrics, tracing, alerting, incident response)   Ability to communicate technical concepts clearly to product, design, and executive stakeholders   Experience in  a healthcare  SaaS environment   Familiarity with multi-tenant architectures and enterprise access control models   Experience building internal platforms/tooling that improve developer experience and standardize best practices #LI-Remote Base Salary Range $180,000 — $200,000 USD Backed by Roper Technologies, Inc. (Nasdaq: ROP), and led by award-winning CEO Chris Sullens, CentralReach is entering an exciting phase of growth, innovation, and scale.   Recognized as one of the best places to work over 10 times by organizations such as Inc, Built In, and NJBIZ, our culture is centered around impact, inclusion, and flexibility. As a hybrid company with collaborative offices in Ft. Lauderdale, FL; Holmdel, NJ; and Verona, Italy, we foster a workplace where top talent can thrive and make a real difference in the lives of those we serve. We offer competitive compensation, comprehensive health benefits, generous PTO, 401(k) matching, and paid parental leave to our full-time employees. Our team members also enjoy hybrid work schedules, career development support, wellness programs, and opportunities to give back through CR Cares™, our community engagement initiative. Be part of a market leader driving the future of care. Explore opportunities at  centralreach.com/careers .