Loan Servicing Specialist

We are changing FINANCE to finance CHANGE! At  Climate First Bank , we’re redefining what banking can be. As a Florida Benefit Corporation and FDIC-insured commercial bank, we offer a full suite of personal and business services—including solar, residential, commercial, ESOP Banking, Structured Finance and SBA loans—all designed to power a better future. We’re proud to be a Certified B Corporation, a member of 1% for the Planet, and part of the Global Alliance for Banking on Values (GABV), reflecting our deep commitment to sustainability, transparency, and ethical banking. With branches in  St. Petersburg, Winter Park, Mount Dora , and a growing  digital presence , we’re proving that banking can be a force for good. We don’t just support environmental and social causes—we’re built on them. Under our Holding Company,  Climate First Bancorp , we are also powered by OneEthos.  OneEthos  operates at the intersection of fintech and traditional banking to expand access to inclusive, values-driven financial services. Regulated by the Federal Reserve Bank, it equips Community Banks, Credit Unions, CDFIs, and Green Banks with ethical lending tools—especially in climate finance and solar lending. Join the Movement We’re seeking  driven, mission-aligned  individuals ready to make an impact. If you’re passionate about sustainability, thrive in a fast-paced, results driven environment, and want to be part of something bigger, you will feel right at home. Our team is one of  goal-setters, go-getters, problem solvers, thought leaders, and changemakers . We celebrate wins, tackle challenges head-on, and push boundaries. Fueled by purpose, we thrive where perseverance and passion turn ambitious goals into reality. Thrive at Climate First Bank At Climate First Bank, we’re investing in your future. We offer a comprehensive, people-first benefits package that supports your health, finances, and work-life balance. Compensation   —  In addition to the base salary, this position may be eligible for an annual bonus, incentives and equity. Actual compensation is based on industry salary ranges, internal salary structures, experience, skills and other job-related factors. Health Coverage  —  100% employer-paid for employees; employer contribution for dependents by Us Medical, Dental & Vision Insurance  Health Savings Account (HSA)  Free Telemedicine access via Teladoc   Financial Wellness & Wealth Building 401(k) with 6% Employer Match —  No Vesting Period. Employee Stock Options  Exclusive Employee Banking Perks  0% Financing for Employee Solar Loans  Employee Only Mortgage Product  with exclusive interest rates and terms. 0% Financing for Eligible Electric Vehicles (EVs)  Referral Incentives  Generous Paid Time Off 2–4 Weeks of Vacation  based on officer level plus additional tenure-based time. 64 Hours of Paid Sick Time  for all full-time employees. Protection & Peace of Mind Company-Paid Life Insurance  Short- & Long-Term Disability Insurance Voluntary Life, Accident & Critical Illness Coverage   Employee Assistance Program (EAP)  with free counseling, legal, and financial services. Now Hiring: Loan Servicing Specialist We’re seeking a  Loan Servicing Specialist  who’ll play a vital role on the Loan Operations team, driving the success of the bank’s commercial and consumer loan portfolios after booking. You’ll be at the center of day-to-day servicing excellence—ensuring accuracy, strengthening compliance, and delivering a seamless experience for both internal partners and external clients. You’ll also work closely with Lending, Credit, Treasury, and other operational teams to support portfolio performance and scalable growth. What You’ll Contribute: Loan Servicing & Account Maintenance Process daily loan transactions, including payments, principal and interest adjustments, advances, payoffs, and fees. Maintain accurate and timely loan records within the core system. Set up and manage automatic payments, rate changes (including variable rate loans), and payment schedules. Prepare and process loan modifications, renewals, extensions, and restructures in line with approvals. Portfolio Oversight, Risk Management, & Compliance Monitor loan accounts for maturities, delinquencies, covenant tracking triggers, and servicing exceptions. Proactively identify and resolve discrepancies to mitigate operational and compliance risk. Perform quality control reviews and follow established servicing procedures and SLAs. Support the internal controls framework, including dual control processes and audit readiness. Ensure compliance with applicable regulations and internal policies. Generate and review servicing reports. Assist with audits and regulatory exams. Client Support, Administration & Process Improvement Serve as primary contact for internal partners and clients on servicing-related inquiries. Research and resolve complex servicing issues. Provide timely, professional service aligned with client experience standards. Support escrow administration and account balancing. Coordinate collateral tracking and lien documentation. Monitor insurance coverage and follow up on exceptions. Process Improvement & Growth Support Identify opportunities to improve efficiency and reduce manual processes. Support system enhancements and conversions. Adapt to evolving processes to support growth. Champion Our Mission, Protect What Matters Adopt a commitment to environmental, social, economic, and racial justice. Stay informed of applicable regulatory requirements and complete all mandatory compliance and IT training. Pursue and demonstrate an understanding of established Bank policies, procedures, and regulations. Question suspicious activity and collaborate closely with the respective department(s) to help prevent fraudulent activity. What Makes a Stand-Out Candidate: Experience &