Residential Security Agent Team Lead

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.   Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:  Integrity – Collaboration - Relationships – Excellence – Creativity - Results   Join Us, Concentric - "Your World Secured" We are currently looking to hire a Residential Security Agent Team Lead to join our team embedded with our client in Palo Alto, California! This position is onsite.  JOB DESCRIPTION The Residential Security Agent Team Lead  will serve a critical security function while maintaining a customer service focused approach. The individual will actively manage the team members of the residential security team (RST) and will work closely with the client’s executive protection (EP) team to ensure deliverables are met, process alignment, & sustain program development. This is a full-time position that will be managing a team that provides 24/7 coverage working 12-hour shifts including weekends and holidays. Schedules will be established in advance for a  ‘4/3 and 3/4 ‘ schedule. RESPONSIBILITIES Manage and track the day-to-day of the RST, to include: personnel, scheduling, equipment, processes, procedures, & incidents. Serve as the subject matter expert (SME) for advising the client in residential security. Collaborate with the client in the Development of SOPs, response plans, and suggesting security infrastructure. Brief the client EP Team and report on incidents, suspicious activity, & other developments. Act to support threat management and emergency response and be the first point of contact for client security needs. Maintain an accurate and organized inventory of equipment and other administrative documentation. Monitor and manage camera system, access control technology and other security tools Monitor critical facility functions as assigned by the client Advise and take action addressing unknown visitors, phone calls, and other contacts Maintain excellent rapport and open lines of communications regarding client needs, requests for support, service issues, and deliverables.  Provide a high standard of customer service delivery for clients, guests, and staff Ensure client deliverables are met across the full suite of security services  Proactively communicate with clients regarding risks to personnel, property, or privacy Ensure completion of any client required plans, surveys, or reports.   Assist with customer service issues to ensure a consistently high level of service  Communicate with co-workers, management, clients, and others in a courteous and professional manner. Conform with and abide by all regulations, policies, work procedures and instructions. Provide coverage for and perform the duties of the RST members, as needed. REQUIRED QUALIFICATIONS 5 years’ experience preferably in an armed residential security discipline Proven experience in and ability to lead, coach, and mentor security personnel.  Experience managing small teams All required licenses and certification requirements, including:    Currently this is an unarmed position.  Current CA state guard card   Must have current CPR/AED/First Aid certificate  A successful track record operating within a high-touch, customer service environment  Appropriate professional bearing and customer service skills    Ability to adapt well to fast paced environments with changing circumstances, direction, and strategy  High ethical standards with proven ability to handle highly confidential and sensitive information, excellent judgment, discretion, and diplomacy  Excellent written and verbal communication skills Skilled in synthesizing facts, concepts, and principles  Emotional intelligence and a customer focused approach.  Valid Driver’s License  Agent must be of a physical standard to be able to: Patrol a large, sprawling property almost entirely on foot, often covering long distances and navigating physically demanding terrain. Assist client if injured or need evacuating PREFERRED QUALIFICATIONS Operational experience with residential security teams, executive protection details and/or high-profile corporate security teams. Executive Protection and/or Tactical training (Military/Law Enforcement) COMPENSATION & BENEFITS The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. Concentric also offers an HSA employer contribution Medical FSA Employer-paid insurance: life, STD, LTD, and AD&D  401 (k) including employer match  Paid holidays  Paid leave (vacation, sick, parental) Annual Health & Wellness Benefit Pet Insurance National discount employee program Employee Assistance Program for personal needs Credentity Protection - Eclipse Digital Protection by Concentric Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7