Recovery Engagement Specialist (Pool/PRN)

Why join Connections If  you’re  passionate about making a meaningful impact, working in a mission-driven environment, and helping redefine behavioral health crisis care, we invite you to join us at Connections Health Solutions. Together,   we’r e  saving lives and changing the face of behavioral  health.   A bout  Connections   We’re  not just behavioral health people— we’re  crisis people .     When individuals need support  now , we provide immediate-access behavioral health crisis care that stabilizes, supports, and connects people to the resources they need to continue their recovery.   Founded by emergency room psychiatrists, our physician-led, data-driven model is backed by more than 15 years of crisis care  expertise . Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice,  we’ve  delivered critical  crisis  care to thousands of people during some of the most challenging moments of their lives. Our mission is simple and unwavering:  providing immediate care to people in crisis and  connecting  them to long-term support within their community.   About the RESET Center,  operated  by Connections   Located in San Francisco’s South of Market neighborhood, the RESET Center provides an alternative destination for individuals who are found to be publicly intoxicated (due to alcohol and/or  d rugs) and would otherwise be transported to the emergency department or jail.    In collaboration and partnership with local law enforcement and public health agencies, the RESET Center aims to effectively divert intoxicated individuals away from the criminal justice and/or healthcare systems to improve outcomes, reduce systemic burden, and support connection to needed resources within the community.    Earn More with Shift Differentials Maximize your earnings with additional hourly pay: +2/hr -> Monday-Thursday Nights +3/hr -> Friday-Sunday Nights +2/hr -> Saturday-Sunday Days What You'll Do: The  Recovery  Engagement Specialist   at the  RESET Center  plays a vital role in creating a safe, calm, and supportive environment for community members under the influence of alcohol and/or other drugs. The RESET Center provides an alternative destination for individuals who would otherwise be transported to the emergency department or jail—offering a compassionate, trauma-informed, and person-centered approach to care.   The Recovery  Engagement  Specialist   supports  individuals through the sobering process, perform basic monitoring, document participant status, foster trust and engagement, and ensure participant comfort, hydration, and safety. This role works as part of a coordinated multidisciplinary team and deeply values  lived experience —including homelessness, recovery, incarceration, harm reduction engagement, and experiences with substance use—as a source of  expertise , connection, and credibility in supporting participants.   Participant Support & Monitoring   Take participant vital signs as  delegated  per protocol. Monitor participants throughout the sobering process, ensuring adherence to guidelines and general well-being. Respond promptly to participant needs and requests with empathy, patience, and excellent customer service. Provide snacks, hydration, blankets, and other comfort measures to support safe sobering. Observe participant behavior and condition, completing required observation logs, rounds, and milieu documentation accurately and in real time. Identify  escalating or unsafe behavior and promptly notify supervisory or clinical team members. Engagement & Relationship Building   Engage participants in supportive, compassionate, and non-judgmental ways, with respect  for  their individual experience and autonomy.   Leverage personal or  lived  experience (where comfortable) to build trust, foster rapport, and  demonstrate  understanding of recovery and harm reduction pathways.   Environment & Safety   Support safety and calm tone within the center through trauma-informed communication and de-escalation techniques. Assist  with environmental cleanliness and sanitation, ensuring all spaces are organized, hygienic, and supportive of a dignified participant experience. Work collaboratively with other team members—including health workers, safety monitors, peers, and supervisors—to maintain  an orderly, non-judgmental environment.   Training & Development   Participate in ongoing training and development opportunities, including: Motivational interviewing Effects of alcohol and other substances Trauma -informed service delivery Crisis and de-escalation practices Customer service and team-based care Performs all other duties as assigned Maintain  proficiency with evolving program protocols and standards of care. What You'll Bring: High School Diploma or equivalent Experience working with diverse populations including:   Individuals experiencing substance use and intoxication   People living with homelessness or housing instability Individuals impacted by the criminal legal system People experiencing mental health crises Familiarity with:   Harm reduction   Restorative and recovery-oriented practice Trauma-informed care Must obtain Overdose Prevention and Narcan Administration training within 30 days of hire Basic computer literacy, including the ability to document in an electronic health record (EHR) Ability to obtain and accurately record vital signs Strong attention to detail and ability to complete documentation in a timely manner Ability to successfully complete Basic Life Support (BLS) certification during the first week of employment The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition