Implementation Specialist

Cordance is dedicated to accelerating the growth of vertically focused business-to-business (B2B) software-as-a-service (SaaS) companies through acquisition and long-term tactical and financial guidance. We’re experienced operators and subject-matter experts with a passion for software and building businesses. We partner with founders to help them scale their businesses and realize their companies’ full potential. We look for businesses with strong leadership and high potential for profitable growth, and work together to increase year-over-year revenue, company efficiency, and impact. Cordance envisions that all companies we work with achieve their full potential. We embrace what makes each company great and build on those foundations. We believe in elevating a company as it scales, delivering dignity to the organization and its employees, and sharing a passion for building a legacy. The Implementation Specialist 2 (IS 2) is a senior implementation professional who brings greater project complexity, broader technical depth, and a meaningful contribution to team capability beyond their own project portfolio.    The IS 2 owns the full implementation lifecycle on more complex, higher-stakes, or technically demanding projects without requiring close oversight. They make the configuration and integration judgment calls, manage customer expectations through ambiguity and scope change with confidence, and design solutions that are not just technically correct but strategically aligned with the customer's long-term goals.   The IS 2 also begins to contribute meaningfully to the implementation function beyond their own projects — through documentation, peer guidance, process improvement, and a growing cross-functional voice that shapes how implementations are designed and executed.     The ideal candidate has moved beyond reactive execution and is now a proactive, independently functioning contributor who consistently delivers high-quality implementations, elevates the work of colleagues around them, and begins to demonstrate the instincts of a senior implementation leader.   Key Responsibilities   Own the full implementation lifecycle — from requirements gathering and solution design through configuration, integration, data migration, testing, and post-launch review — on complex, multi-workstream, or enterprise-scope projects   Design implementation solutions that translate complex customer business requirements into technically sound, scalable system configurations — thinking beyond the immediate setup to the customer's long-term workflow needs   Manage multi-stakeholder customer environments with confidence — navigating competing priorities, evolving requirements, and organizational complexity while maintaining project momentum and customer trust   Manage timeline risk proactively — identifying delays, blockers, or scope changes early and addressing them with a structured response rather than allowing them to compound   Handle post-launch stabilization and early adoption challenges as part of the implementation engagement — ensuring customers reach defined value milestones before formal handoff to Customer Success   Lead technical solution design for complex implementations — including multi-system integrations, advanced data mapping, workflow automation, and custom configurations that require reasoning across the customer's full technology stack   Maintain expert-level knowledge of all supported platforms, integration patterns, and configuration options — including edge cases, advanced features, and the technical boundaries where custom solutions may be required   Evaluate the technical feasibility of customer requirements and communicate trade-offs clearly — providing honest, well-reasoned guidance on what is achievable within scope and what requires a different approach   Independently author and maintain implementation playbooks, configuration guides, data migration templates, integration documentation, and post-launch readiness checklists for use across the implementation team   Build and maintain trusted relationships with senior customer stakeholders — including IT leaders, operations directors, and executive sponsors — with the credibility and communication quality those relationships require   Partner with Product and Engineering on feature feedback, integration gap analysis, and release impact assessment — contributing the implementation team's structured perspective on how product decisions affect customer onboarding outcomes   Collaborate with Customer Success on implementation-to-CS handoffs — ensuring CS teams inherit a complete picture of the customer's configuration, known issues, success criteria, and adoption readiness   Competencies   Customer-Centric Execution: Delivers implementations on complex, high-visibility projects with a consistent focus on customer outcomes and time-to-value — building trusted senior relationships through quality, transparency, and accountable follow-through  Project Ownership and Delivery: Independently manages the full implementation lifecycle on complex, multi-stakeholder engagements — balancing scope, schedule, and quality without requiring close oversight Technical and Analytical Agility: Applies deep, independently maintained product and integration knowledge to design solutions, resolve technically ambiguous issues, and advise customers on trade-offs that require expert judgment   Applied AI Proficiency:  Leverages AI tools to improve implementation quality, accelerate configuration tasks, and contribute to scalable team practices — including the design of AI-assisted workflows that reduce manual effort across the team  Solution Design Thinking:  Designs implementations that are not just technically correct but strategically aligned with the customer's long-term workflows — thinking across the full technology stack and beyond the immediate go-live scope  Playbook Contribution: P