Department Coordinator / Dispatcher - Residential Department

Why DH Pace? The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business. Overhead Door Company of Charlotte ™ , a DH Pace Company, is seeking to hire a Department Coordinator - Residential Department , who will effectively coordinate field employees in Charlotte, NC . This individual will ensure that our services will meet or exceed the customer’s satisfaction. If you have experience dispatching or scheduling, this role might appeal to you! Job Responsibilities: Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing Ensuring customer payments are collected prior to job completion Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets Run, review and manage department reports to ensure the department is meeting customer expectations and commitments Assist with billing paperwork and meeting customer billing document requirements Create and maintain service tickets to ensure service dates are met Work with estimating team to provide service quotes when required Assist field techs with technical/mechanical troubleshooting/problem solving Provide accurate work orders and picking lists to the warehouse for inventory pulling Other responsibilities as assigned Job Qualifications: Experience using Microsoft Office Suite Experience in a dispatch or other high volume administration field is a plus Must have excellent communication skills and focused on customer service Must have good time management skills, be organized and the ability to multi-task Represent the company in a professional manner What We Offer Comprehensive medical, dental, and vision coverage — available your first full month Generous paid time off plus paid holidays and floating holidays Company-paid life insurance, short-term disability, and long-term disability 401(k) with employer match Health Savings Account (HSA) and Flexible Spending Account (FSA) options Voluntary benefits including supplemental life and critical illness coverage Employee discounts for you and your immediate family Competitive compensation with annual performance reviews Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire. DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)