Senior Service Delivery Manager

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.  By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. The  Sr. Manager, Service Delivery  leads operational execution across one or more assigned sites, ensuring the delivery of timely, high-quality, and compliant ROI services. This leader oversees Supervisors and frontline teams, manages staffing and scheduling, drives operational performance, and ensures adherence to standardized workflows. The Manager serves as the operational heartbeat at the local level—owning throughput, quality, and people management while partnering closely with Workforce Planning, NOC, and regional leadership.   This role requires being on-site in Redwood City, CA over 90% of the time . You will:   Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks   Serve as the senior point of escalation for complex operational issues (non-customer-facing)   Monitor KPIs (TAT, OTD, quality, productivity, aging) and drive corrective action where trends indicate risk   Coach and mentor Service Delivery Managers to strengthen leadership capability, performance rigor, and decision-making   Support succession planning, readiness, and consistency in performance management practices   Partner with Managers and Supervisors to address performance issues and development needs   Reinforce standardized workflows and reduce operational drift, particularly during periods of change   Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards   Identify multi-site quality trends and deploy targeted improvement actions   Partner with Account Management, Implementation, Workforce Planning, and NOC to support new client onboarding, remodels, and transitions   Support integration of global delivery and centralized operating models into Service Delivery   Ensure operational readiness for new tools, workflows, and training models   Execute and support cross-site continuous improvement initiatives and transformation pilots   Maintain and contribute to skills matrices and capacity optimization efforts   Act as a connector across Service Delivery, NOC, Training, Workforce Planning, and Shared Services   What you will bring to the table:   Experience managing teams in healthcare operations, HIM, or a large-scale production environment   Demonstrated ability to coach and develop people leaders   Comfort using metrics and dashboards to guide operational decision-making   Strong understanding of HIPAA and regulated workflows   Problem-solving skills and the ability to respond quickly to operational fluctuations   Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services   Bonus points if:   You have experience with ROI workflows or EMR systems   You have led multi-site teams   You have experience with Lean or continuous improvement methodologies   We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. The estimated total cash compensation range for this role is: $94,000 — $130,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here . Know Your Rights , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.  At the e