Senior Product Manager (PST, Remote)

About EllieMD EllieMD is on a mission to revolutionize healthcare by empowering individuals with pharmaceutical-grade products and a network of dedicated Brand Partners. We believe healthcare should be accessible, transparent, and built on trust. Inspired by the wisdom, strength, and nurturing nature of elephants, our name reflects our commitment to care, integrity, and empowerment. We are dedicated to ensuring that our customers, partners, and community feel supported, valued, and protected. As a member of our team, you will help bring this mission to life by upholding our values of accountability, collaboration, excellence, integrity, and care. We are looking for individuals who take pride in delivering high-quality experiences and thrive in a fast-moving, innovative environment. Position Overview EllieMD is seeking a rigorous, execution-oriented, Senior Product Manager or Director, on the West Coast , to help build and ship products that drive the evolution of our healthcare platform. This is a high-impact, highly collaborative role for someone who can translate strategic vision into clear product requirements, user outcomes, and shipped solutions. The ideal candidate is comfortable working closely with executive leadership, especially the CEO, while partnering across Design, Engineering, Data, Operations, Compliance, Customer Support, and Brand Partner teams. We are looking for someone with strong product fundamentals, excellent judgment, and a bias toward action. You should be able to deeply understand customer and Brand Partner needs, identify the highest-value product opportunities, prioritize effectively, and drive cross-functional teams toward measurable outcomes. This role is well-suited for a product leader who thrives in ambiguity, moves quickly without sacrificing quality, and understands that great products must work across the full customer journey. You will own products from concept through launch and beyond, ensuring alignment across stakeholders, driving toward clear success metrics, and continuously iterating based on user feedback, business needs, and data. What You'll Do Partner directly with the leadership team, including the CEO, to translate strategic vision into products that customers and Brand Partners love. Deeply understand and represent the voice of EllieMD’s customers and Brand Partners in everything you build. Translate customer, Brand Partner, operational, and stakeholder needs into clear product requirements, user outcomes, and shipped solutions. Define success metrics, prioritize product problems, and ship solutions that achieve measurable business goals. Own and drive one or more products from concept through launch and beyond, maintaining accountability for outcomes and continuous improvement. Work closely with Design, Engineering, Data, Operations, Compliance, Customer Support, and Brand Partner teams to learn quickly, iterate rapidly, and ship high-quality products. Build and maintain product backlogs that balance quick wins with long-term strategic initiatives. Drive progress against milestones, resolve blockers, and maintain healthy team execution. Gather and analyze user research, product insights, customer feedback, Brand Partner input, business data, and market analysis to inform product decisions and prioritization. Create structured product documentation, including PRDs, user stories, technical specifications, workflows, launch plans, and post-launch success criteria. Coordinate effectively across functions to ship products that work seamlessly across the customer journey. Communicate clearly about what you are building, why it matters, progress updates, risks, tradeoffs, and key learnings. Evaluate the trade-offs among customer experience, business impact, technical feasibility, operational readiness, compliance, scalability, and speed of execution. Identify gaps and interdependencies across systems and proactively ship solutions that improve organizational efficiency. Facilitate brainstorming, prioritization, and strategy sessions, distilling complexity into products that solve real problems. What You'll Do: 30-60-90 Day Plan First 30 Days: Learn, Align, and Build Context Develop a deep understanding of EllieMD’s mission, business model, customers, Brand Partner network, product ecosystem, operating rhythms, and strategic priorities. Build strong working relationships with the CEO, leadership team, and key cross-functional partners across Product, Engineering, Design, Data, Operations, Compliance, Customer Support, and Brand Partner teams. Review existing product roadmaps, documentation, customer journeys, analytics, support feedback, operational workflows, and current product priorities. Identify the most important customer, Brand Partner, and business problems that the product team needs to solve. Assess current product processes, backlog structure, communication cadences, success metrics, and launch practices. Begin developing a clear point of view on immediate product opportunities, execution gaps, risks, and areas needing stronger alignment. First 60 Days: Prioritize, Structure, and Drive Execution Translate strategic priorities into clear product initiatives, requirements, milestones, and measurable success metrics. Build or refine product documentation, including PRDs, user stories, product briefs, workflow diagrams, acceptance criteria, and launch readiness plans. Partner with cross-functional teams to prioritize high-impact product work and ensure teams are aligned on goals, scope, tradeoffs, and timelines. Drive execution against one or more priority product initiatives, helping remove blockers and maintain momentum. Establish clear communication routines for product updates, risks, decisions, dependencies, and key learnings. Use customer feedback, Brand Partner insights, operational input, and data to validate priorities and inform product decisions.