Program Manager - Utility Integrations

EnergyHub empowers utilities and their customers to create a clean, distributed energy future. Our customers are utilities managing a complex electrical grid, supporting the daily lives of millions of people. Our Implementation Services team is hiring an Integration Program Manager to lead complex integrations we engage in with our utility clients. This Program Manager role is a client facing technical delivery expert, an effective communicator, a trusted advisor, and an influencer of key decisions regarding the benefits of and how to integrate with EnergyHub’s platform. EnergyHub unlocks value for our utility clients through automation and systems integration with its platform. EnergyHub’s Platform API is designed to support utility‑managed demand‑side and distributed energy resource (DER) programs and allows utility clients and vendors to exchange information with EnergyHub to enable automated customer validation, association of devices to grid locations, and improved visibility, control, and reporting to grid operators. Success in this role will mean collaboratively guiding EnergyHub’s clients and 3rd party partners to launch new integrations to the EnergyHub platform and managing those integration efforts through to completion. We are looking for someone who can thrive in a fast-paced environment, can convey the value of integrations to our platform, and can manage scope and stakeholders in ensuring those integrations succeed. To be impactful in this role, you have a strong technical skill set, are highly organized, and are an excellent communicator. Main Responsibilities Manage platform integrations with utility clients and vendors, ensuring on-time delivery of a portfolio of integration projects, including requirements discovery, scoping, project planning, project management, testing, and launch to production Champion the value of EnergyHub’s platform APIs and integrations (e.g. OpenADR) by conveying key use cases, benefits, and the overall integration process Provision access to API docs, sandbox environments, testing procedures to ensure full understanding of the integration process Develop repeatable playbooks for integrations of platform systems such as Customer Information Systems, Grid DERMS, and OpanADR dispatches Work with internal stakeholders like Product Management, Engineering, Solutions Engineering, Sales, and Client Success teams to ensure that clients / partners understand the critical path and are kept on track Ensure successful integrations and launches by coordinating with external cross-functional counterparts, specifically program management, engineering, product teams Other duties as assigned Key Skills and Experience Experience in demand response, API integrations, and communication protocols (e.g., IEEE 2030.5, OpenADR) Strong communication skills - especially external, with customers, partners/vendors, leading technical and implementation overviews Experience with REST API architecture, status codes, authentication A demonstrated ability to collaborate in an effective manner among cross-functional stakeholders, while operating within existing resources Demonstrated ability to communicate complex issues/needs in a clear, precise, and actionable manner to influence and advocate change Experience with cloud-based SaaS products Helpful Skills and Experience Bachelor's degree and 5-7 years of experience in technical program management, product management, developer relations, or related roles Energy industry preferred, particularly demand side or DER management An understanding of residential distributed energy resources (DERs), such as smart thermostats, battery energy storage systems, EV’s, etc. and their benefits to the grid Familiarity with utility systems such as ADMS, DERMS, SCADA Strong sense of curiosity and a mission to learn Project management experience - tools, frameworks, processes Experience with support tools and systems for external parties to log, prioritize, resolve Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time. Why work for EnergyHub? Collaborate with outstanding people: Our employees work hard, do great work, and enjoy collaborating and learning from each other. Make an immediate impact: New employees can expect to be given real responsibility for bringing new technologies to the marketplace. You are empowered to perform as soon as you join the team! Gain well rounded experience: EnergyHub offers a diverse and dynamic environment where you will get the chance to work directly with executives and develop expertise across multiple areas of the business. Work with the latest technologies: You'll gain exposure to a broad spectrum of IoT, SaaS and machine learning obstacles, including distributed fault-tolerance, device control optimization, and process modeling to support scalable interaction with disparate downstream APIs. Be part of something important: Help create the future of how energy is produced and consumed. Make a positive impact on our climate. About EnergyHub EnergyHub empowers utilities and their customers to create a clean, distributed energy future. We help consumers turn their smart thermostats, EVs, batteries, and other products into virtual power plants that keep the grid stable and enable higher penetration of solar and wind power. To learn more, visit energyhub.com. Company Benefits EnergyHub offers a generous benefits package including 100% paid medical for employees and a 401(k) with employer match. We offer a casual environment, the flexibility to set your own schedule, a fully stocked fridge and pantry, free Citi Bike membership, secure bike rack, gym subsidy, paid parental leave, and an education assistance program. EnergyHub is an Equal Opportunity Employer EOE, Including Disability/Vets. Reasonable accommodations a