Staff Product Manager - Kiosk UX

Company Overview (Who are we? Why should you join us?) At ecoATM the proof of our success is in our staggering growth, extraordinary impact on protecting the planet, and providing a work culture unlike any other. We are a technology company and a pioneer of device re-commerce. Through our 7,000 automated kiosks and online marketplace Gazelle.com, we enable people all over the world to join the mobile device re-use revolution, a revolution that will get billions of used smartphones out of the e-waste cycle and into the hands of people who don’t have affordable access to the empowerment of the latest mobile technology. At ecoATM we know our employees are our greatest strength and the key to our continued growth and success. When you join our team, you will enjoy more than just a job, you will be empowered to develop and utilize your unique talents and skills to build a rewarding career while making a lasting, positive impact on the planet. Our Values and Leadership Behaviors About the Role   We are hiring a Staff Product Manager to own the  User Experience at our  kiosks ;   R esponsible for collecting upwards of 20k phones a day.  This is a senior individual contributor role reporting to the Senior Director of Product, accountable for  the  efficiency of kiosk s , measured by  funnel  rates that prove we are getting more customers successfully through the  complete transaction . This is the highest visibility product role we have at ecoATM.  You will  work cross - functionally  with  software development  engineering , hardware ,  data  and  operation s   teams   to   push our kiosks towards  fully automated  operation .   What  You’ll  Own   The end-to-end product roadmap for  the kiosk software experience .   Conversion -  m easurable  improvement in the rate at which customers complete their transaction at our kiosks.   Operational Effectiveness as the customer experiences it  -  vested  interest  in  keeping kiosks  in  service, cash replenished, and fully functional.   The pre-kiosk journey – partner with  our web and app teams to find innovative ways to simplify the user experience  even before customers arrive at the Kiosk   Full product ownership – You own metrics across the entire Kiosk User Experience, not just key metrics. Provide clear and visible  insight  to the   whole  o rg  and leadership;  what’s  working,  what’s  not, what needs immediate attention, etc.    Key Responsibilities   Size  opportunit ies  across kiosk performance to ensure prioritization truly solves the biggest problem .   Be a master of saying no, with clear articulation and data that  backs  reasoning .   Partner with Engineering  ( Hardware and Operations when relevant )  to  improve critical  steps of the kiosk experience; including but not limited to connecting a device, evaluating a device, removing FMI and other accounts, ID verification, etc.    Collaborate with Data & Analytics to  ensure performance and change is measured, credible and solidified with data.    Ensure awareness across the company, the kiosk  impacts  all departments  differently,  all need to be completely aware of strategy, roadmap, wins,  failures  and  prioritization strategy.   Travel  approximately once  per  quarter   to  observe   customers ,  study kiosk function , and partner  with various departments to improve and  evolve the kiosk experience.      Qualifications   8 + years of product management experience in  software development.    Experience  building user experiences for a physical product makes you more  interesting  ( e.g.  Self-se rvice checkout, ordering kiosks ,  POS  etc.)   A track record  of owning  key revenue generating metrics   Strong analytical capability and comfort defining  (or evolving)  operational KPIs with data teams.   Demonstrated ability to  operate  as a senior IC in a cross-functional, execution-focused environment.   Exp erimentati on mindse t  with  real history of  A /B te st s  that  substant iate   inc remental  gain s .     What Success Looks Like   Continued progression in kiosk conversion rate.   Strong cross-functional trust and execution discipline.   Clear and concise ownership of kiosk metrics, fluent ability to explain what funnel data means to the customer    Full circle understanding of prioritization between complex and intertwined needs, fluent in articulation of what is and is not being done   Location Remote- must reside in the United States. Travel  approximately once  per  quarter Compensation Salary Range: $176,700 - $227,600/yr This position may also be eligible for short-term and long-term incentives based on individual and company performance. Base pay offered may vary depending on job-related knowledge, skills, and experience. This information is provided per CA SB 1162 (“CA Pay Transparency Law”). Base pay information is based on market location. Learn more about ecoATM benefits here. This position may also be eligible for short-term and long-term incentives based on individual and company performance. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization. Here at ecoATM/Gazelle we value diversity & belonging and are proud to be an Equal Employment Opportunity employer.  All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic, and are fairly and equitably compensated based on current market data. If you need assistance, or an accommodation, please let your recruiter know.