Solutions Architect

About Glean: Glean is the Work AI platform that helps everyone work smarter with AI. What began as the industry’s most advanced enterprise search has evolved into a full-scale Work AI ecosystem, powering intelligent Search, an AI Assistant, and scalable AI agents on one secure, open platform. With over 100 enterprise SaaS connectors, flexible LLM choice, and robust APIs, Glean gives organizations the infrastructure to govern, scale, and customize AI across their entire business - without vendor lock-in or costly implementation cycles. At its core, Glean is redefining how enterprises find, use, and act on knowledge. Its Enterprise Graph and Personal Knowledge Graph map the relationships between people, content, and activity, delivering deeply personalized, context-aware responses for every employee. This foundation powers Glean’s agentic capabilities - AI agents that automate real work across teams by accessing the industry’s broadest range of data: enterprise and world, structured and unstructured, historical and real-time. The result: measurable business impact through faster onboarding, hours of productivity gained each week, and smarter, safer decisions at every level. Recognized by Fast Company as one of the World’s Most Innovative Companies (Top 10, 2025), by CNBC’s Disruptor 50, Bloomberg’s AI Startups to Watch (2026), Forbes AI 50, and Gartner’s Tech Innovators in Agentic AI, Glean continues to accelerate its global impact. With customers across 50+ industries and 1,000+ employees in more than 25 countries, we’re helping the world’s largest organizations make every employee AI-fluent, and turning the superintelligent enterprise from concept into reality. If you’re excited to shape how the world works, you’ll help build systems used daily across Microsoft Teams, Zoom, ServiceNow, Zendesk, GitHub, and many more - deeply embedded where people get things done. You’ll ship agentic capabilities on an open, extensible stack, with the craft and care required for enterprise trust, as we bring Work AI to every employee, in every company.   About the Role: Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup.  Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed. You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high.  You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture. You will: Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship. Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack Identify opportunities with the customer to expand the use of Glean within their business application architecture Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean Be an active member of the Glean customer technical community About you: Clear Communicator: professional presentation and interaction skills with both customers and internal teams Analytical: taking multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal Drive: ability to engage in and handle multiple issues of different priorities gracefully Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion Key knowledge and skills required: Technical skills: Software development experience in at least two of the following: Python, Java, Go API and custom data integration experience in a Hybrid or SaaS environment Technical debugging: log analysis, code analysis, end-to-end transaction tracing Networking expertise: a deep understanding of networking, including cloud and on-premise networking Experience in at least two of the following disciplines: Software Engineering, Pre-Sales Engineering, Post-Sales Engineering, Professional Services, Support Engineering Hands-on experience with Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure Security & audit experience: able to fully understand the technical and audit framework of the product and represent it with customer security & audit stakeholders Interpersonal skills: Communication: professional presentation and interaction skills with both customers and internal teams Project planning: plan and execute the implementation of customer projects Self-motivated: a proactive approach to delivering service to customers Detail-oriented: highly organized and methodical, ensuring all issues are managed to completion Data-driven: utilize metrics and objective measurements to assess success and improvement opportunities for customers Pre or Post-sales Solution Architect experience in a product-led company is a huge plus Education: Bachelor’s Degree in Computer Science or equivalent wi