Regional Service Manager

Summary The Regional Service Manager partners with the Vice President of Maintenance Services to support maintenance operations across multiple communities. They are responsible for establishing and maintaining service standards, improving operational efficiency, overseeing capital projects, expense control and supporting the development of onsite service teams. They provide training, guidance, and oversight to ensure consistent, high-quality maintenance performance. Principal Duties and Responsibilities Training and Development Establish and monitor standards for cleanliness, grounds, amenities, maintenance shops, service requests, and make-ready completion Develop and maintain preventative maintenance programs Identify property-level needs and communicate deficiencies to Operations Managers and the VP of Maintenance Services Provide hands-on training and troubleshoot support in areas such as plumbing, electrical, and appliances Coordinate support across communities to reduce reliance on outside contractors Maintain certification records and ensure compliance with required credentials Deliver service team training at least quarterly to enhance performance and technical knowledge Review and support coordination and execution of emergency services Community Inspections and Quality Assurance Conduct regular inspections of service team work and provide feedback to VP of Maintenance Services and Operations Managers leadership at least monthly Establish and maintain Quality Assurance Review (QAR) standards and assist in action plans and follow-up for bi-annual reviews Assist with acquisition inspections and property assessments Vendor and Contract Management Define scope of work, service standards, and pricing for vendors Evaluate maintenance practices to ensure cost-effective and high-quality outcomes including outside contract services, training support and replacement standards Improve procurement processes for parts, supplies, and tools Negotiate pricing to maximize value and control costs Capital Improvement Projects Assist and review scope of work for capital projects Oversee capital project work, support timeline/completions, and approve progress payments and final sign-off of the projects Communicate with Community Managers, Service Managers and Operations Managers on capital project schedules, responsibility, and completions Financial Performance Improve Cost Per Unit at each community - Maintenance Parts and Supplies, Turn Over Costs, Exterior Maintenance, Replacements, Contract Services Establish standards for Service Managers to participate in 30-60-90 day forecasting with Community Managers Identify opportunities to reduce replacement and operating costs while maintaining quality standards Leadership and Oversight Provide direction to contractors and oversee project execution through Service and Community Managers Support onboarding and ongoing development of Service Managers, including coaching and performance management Ensure compliance with Griffis service standards across all communities Demonstrate customer service skills by treating residents and others with respect, answering questions from the team and residents, responding sensitively to complaints about maintenance services, and assigned work orders with efficiency and urgency Identify opportunities to improve efficiency, processes, and overall team performance