Market Operations Director

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact! Description: Title:  Market Operations Director Reports to:  Chief Operating Officer Department/Location: Colorado Market FLSA Status:  Exempt Summary: As the Market Operations Director (MOD), you will serve as the senior operational leader responsible for the performance, growth, and clinical integrity of Guidelight Health's clinics across Colorado. Reporting directly to the Chief Operating Officer, you will partner with site-level Executive Directors and clinical leadership to drive a unified vision, one where exceptional patient outcomes and sustainable business performance go hand in hand.  This is a high-impact, highly visible role for a leader who thrives at the intersection of clinical excellence, operational strategy, and team development. You will be accountable for market-level KPIs spanning access, clinical outcomes, financial performance, and team engagement, and you will lead with both the analytical rigor to drive results and the human-centered approach to build a culture people are proud to be part of. If you are energized by building things, developing people, and driving growth in a fast-paced, high-growth environment, this role is for you.  Responsibilities: Team Leadership & Development   Lead, coach, and develop a team of site-level Executive Directors and clinical/operational staff across the Colorado market.   Build leadership bench strength through intentional talent development, succession planning, and performance management.   Establish clear accountability structures while providing the support, resources, and development opportunities teams need to succeed.   Foster a high-performance environment grounded in collaboration, transparency, and continuous improvement.   Drive employee engagement and retention as a strategic priority, investing in the long-term organizational health of the market.   Market Culture & Engagement   Champion a strong, values-driven culture across all Colorado locations, ensuring consistent alignment to Guidelight's mission and a client-centered, outcomes-focused mindset.   Create meaningful consistency across sites while respecting and honoring the dynamics unique to each local community.   Model and reinforce the behaviors, norms, and expectations that define Guidelight's culture — serving as a visible, present, and inspiring leader across the market.   Drive a shared sense of purpose and belonging that fuels engagement, retention, and exceptional patient care.   Operational Excellence in a Multi-Site Environment   Oversee day-to-day operations across all Colorado sites, ensuring efficient, compliant, and high-quality service delivery.   Implement and continuously refine standardized processes and operational frameworks that scale across locations without sacrificing flexibility or quality.   Partner cross-functionally with clinical, finance, HR, growth, and compliance teams to optimize performance and resolve operational challenges.   Leverage data, analytics, and performance metrics to monitor trends, identify gaps, and drive timely, informed action plans.   Thrive in a fast-paced, high-growth environment with evolving infrastructure, bringing structure and clarity without losing agility.   Growth & Market Expansion   Bring a growth mindset to every aspect of the role — identifying opportunities to expand access, improve capacity, and drive market performance.   Partner with clinical outreach teams and site leaders to execute growth strategies, build and sustain referral relationships, and grow average daily census (ADC) across the region.   Identify opportunities for organic growth, new site development, and service line expansion in alignment with Guidelight's broader strategic plan.   Serve as a market intelligence resource, synthesizing field feedback and competitive dynamics into actionable strategy for leadership.   Maintain operational integrity and care quality as the business scales and new sites come online.   Program Development & Clinical Integrity   Collaborate with clinical leadership and Executive Directors to design, implement, and continuously refine PHP and IOP treatment programs and protocols.   Ensure all programs reflect current evidence-based practices, regulatory standards, and the evolving needs of the patient population.   Serve as a clinical thought leader across the market, setting standards of care and championing a trauma-informed, culturally responsive treatment environment.   Financial Stewardship & Performance Accountability   Hold ultimate accountability for regional profit & loss, working in close partnership with site-level Executive Directors to monitor and act on financial performance.   Own market-level KPIs including client access, clinical outcomes, financial performance, and team engagement, communicating results and strategic recommendations to COO and Guidelight leadership on a regular cadence.   Make data-informed decisions to optimize net revenue, manage operating costs, and drive long-term financial sustainability across the region.   Quality Assurance & Risk Management   Monitor and evaluate clinical services to ensure ongoing compliance with JCAHO/CARF accreditation standards, Colorado state regulations, and internal organizational policies.   Le