Field Training & Onboarding Supervisor

Position Title: Field Training & Onboarding Supervisor   Location:  Remote   Department:  Training & Development   Reports to:  VP, Training & Development   About Guild Garage Group   Guild Garage Group is a fast-growing platform that partners with and acquires exceptional garage door service brands across the country. We help local businesses scale through operational excellence, leadership development, technology, and training.   At Guild, training is not a support function — it is a strategic driver of growth, consistency, customer experience, and employee success. We are building scalable onboarding experiences that help new hires ramp faster, perform confidently, and create exceptional experiences for customers.   Position Overview   Guild Garage Group is seeking a highly organized, operationally minded, and relationship-driven Field Onboarding Supervisor to own and scale onboarding programs across our growing portfolio of brands.   REQUIRED: Must have experience in new hire training and development for Technicians in the Residential Services Industry (Garage doors, HVAC, Plumbing, Electrical, etc.) This role will be responsible for maintaining, facilitating, improving, and operationalizing onboarding programs for frontline roles including Technicians and other operational positions as the business grows. They will be tasked with building and delivering a widespread onboarding and training program and curriculum for our field level employees to empower them to reach their fullest potential within their first 90 days and beyond.  The ideal candidate is passionate about training, operational excellence, coaching, and creating engaging learning experiences that drive measurable business outcomes. This individual will partner closely with brand leadership to ensure onboarding programs are executed consistently, onboarding expectations are upheld, and new hires are supported through the full onboarding journey.   This role is not limited to facilitating training sessions. It requires someone who can build trust with operational leaders, drive accountability, identify onboarding gaps, analyze onboarding performance metrics, and help scale onboarding programs across a multi-brand organization.   Key Responsibilities   Onboarding Program Ownership   Own and manage onboarding and early training programs    Maintain and continuously improve onboarding curriculum, training materials, facilitator guides, SOPs, assessments, and certifications    Ensure onboarding programs remain current and aligned with operational processes, systems, tools, and expectations    Standardize onboarding experiences while allowing flexibility for brand-specific needs    Build and support scalable onboarding frameworks as Guild continues to grow and acquire new brands   Facilitation & Training Delivery   Facilitate engaging virtual and/or in-person onboarding sessions for new hires    Deliver high-energy training experiences focused on practical application and skill development    Conduct role plays, coaching sessions, certifications, and onboarding check-ins    Support new hires throughout onboarding through regular follow-up, coaching, and progress tracking   Reinforce company culture, accountability, and operational expectations during onboarding    Brand Partnership & Accountability   Partner closely with brand leadership to support successful onboarding execution and field readiness    Help operational leaders strategize onboarding experiences based on team structure, staffing, and operational capacity    Support train-the-trainer initiatives to help field leaders effectively reinforce onboarding and OJT expectations    Monitor onboarding progress, certification completion, and onboarding adherence across brands    Conduct onboarding audits and identify opportunities to improve onboarding consistency and execution    Build strong relationships with operational leaders and act as a trusted onboarding partner   Program Operations & Data Management   Track onboarding metrics including ramp progression, onboarding completion, retention trends, certification outcomes, and performance indicators    Partner with Recruiting, Operations, and leadership teams to identify onboarding gaps and performance trends    Maintain onboarding systems, learning platforms, reporting, and training documentation    Use onboarding data and feedback to continuously improve onboarding effectiveness and learner outcomes    Manage onboarding communications, scheduling, attendance tracking, and program coordination across multiple time zones   Cross-Functional Collaboration   Collaborate with Operations, Recruiting, HR, and Brand Leadership teams to align onboarding programs with business needs    Support implementation of new operational processes, tools, and systems into onboarding experiences    Help create a consistent onboarding experience that supports employee retention, readiness, and long-term success   Qualifications   3+ years of experience in onboarding, training, enablement, learning & development, coaching, or operational training    Experience in service-based, home service, field operations, installation, trades, or customer-facing operational environments strongly preferred    Previous experience building, managing, or facilitating onboarding programs preferred    Strong facilitation and presentation skills with the ability to engage both virtual and in-person audiences    Strong coaching, communication, and relationship-building skills    Ability to influence operational leaders and drive accountability across teams    Experience creating onboarding content, SOPs, assessments, guides, and learning materials    Strong organizational, project management, and follow-up skills    Comfortable managing multiple priorities, brands, stakeholders, and time zones simultaneously    Ex