Sr. Manager, Strategic Technology Applications

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in ‑ home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission ‑ driven care teams continue to help participants live well on their own terms.   Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. To learn more, visit www.habitathealth.com. Location :  Remote; however, the candidate m ust be able to be onsite for go-lives, department rounding and other support activities as needed.   Role Scope :   We are hiring a Senior Manager, Strategic Technology Applications to help build and operate the technology application layer across Habitat Health’s growing PACE organization. This is a high-impact, cross-functional role sitting within the Strategic Technology Applications team, reporting directly to the Director of Strategic Technology Applications.   As Habitat Health expands into new markets and scales its center operations, the Strategic Technology Applications team is responsible for the selection, implementation, training, and ongoing management of the technology systems that enable clinical, operational, growth, and administrative workflows. This role will serve as a key operational and strategic partner, owning a portfolio of applications across multiple domains—include call, clinical, core operations, growth, and risk adjustment systems.   The ideal candidate is a systems-minded, detail-oriented healthcare technology leader who is comfortable navigating vendor relationships, configuring and optimizing software platforms, and partnering with clinical and operational stakeholders to drive adoption and impact.   Responsibilities include:   Application Ownership & Operations   Serve as the primary owner and subject matter expert for a portfolio of strategic technology applications, beginning with call/communications platforms (TalkDesk) and expanding to additional systems over time   Manage end-to-end application lifecycle: vendor relationship management, configuration, access provisioning, issue resolution, upgrades, and roadmap planning   Monitor system performance, proactively identify gaps or friction points, and drive resolution in partnership with vendors and internal stakeholders   Maintain documentation for all owned systems, including configuration guides, workflow SOPs, and user support materials   Ensure applications are properly integrated with adjacent systems (e.g., Epic, Salesforce, ancillary clinical tools) and support data integrity across platforms   Implementation & New Center Expansion   Lead or co-lead technology application implementations for new PACE centers, including system configuration, workflow validation, user acceptance testing, and go-live support   Develop and execute application readiness plans aligned to center launch timelines    Coordinate with cross-functional partners (Practice Operations, Growth, Clinical, IT) to ensure applications are launch-ready and staff are trained   Build repeatable implementation playbooks that support Habitat Health’s continued growth   Vendor & Stakeholder Management   Own day-to-day vendor relationships for managed applications, including performance management, escalations, contract oversight support, and roadmap alignment   Evaluate and recommend new technology solutions in partnership with the Director of Strategic Technology Applications; support build-vs-buy assessments and vendor selection processes   Serve as a trusted internal partner and resource for clinical, operational, and growth teams on technology application needs and capabilities   Represent the Strategic Technology Applications team in cross-functional forums, governance bodies, and project teams   Training, Adoption & Change Management   Develop and deliver training materials and onboarding programs for managed applications, tailored to diverse end-user roles across clinical, operational, and administrative functions   Partner with the Principal Trainer, Epic and other training resources to ensure coordinated rollout of new tools and workflow changes   Track adoption metrics and user feedback, and use insights to inform configuration improvements and ongoing support strategies   Support change management planning for system upgrades, new feature rollouts, and workflow redesigns   Qualifications and Competencies   5+ years of experience in healthcare technology, health IT, or a related field, with hands-on ownership of enterprise software applications   Demonstrated experience managing or implementing SaaS/cloud-based applications in a healthcare setting (experience with call center platforms, CRM, or clinical ancillary systems a plus)   Strong project management skills with the ability to manage multiple workstreams, deadlines, and stakeholders simultaneously   Proven ability to translate business and clinical requirements into technology configurations and workflow improvements   Comfortable working with both technical vendors and non-technical clinical/operational stakeholders   Strong written and verbal communication skills, including the ability to produce clear documentation, SOPs, and executive-facing updates   Experience supporting multi-site healthcare op