Lead Billing Analyst

Harness is the AI Software Delivery Platform company, led by technologist and entrepreneur Jyoti Bansal (founder of AppDynamics, acquired by Cisco for $3.7B). Harness has raised approximately $570M in funding and is valued at $5.5B, backed by leading investors including Goldman Sachs, Menlo Ventures, IVP, Unusual Ventures, Citi Ventures, and more. As AI accelerates code creation, the real bottleneck has shifted to everything after the code – testing, deployments, application security, reliability, compliance, and cost optimization. Harness brings AI and automation to this “outer loop,” helping teams ship software faster while maintaining security and governance throughout the entire software delivery lifecycle. Powered by Harness AI and the Software Delivery Knowledge Graph, the Harness Platform applies deep context and intelligent automation across the software delivery lifecycle with governance and policy-driven controls embedded throughout the platform.  Over the past year, Harness powered over 185M deployments, 82M builds, 18T flag evaluations, 8M security scans, 9.1B optimized tests, 3T protected API calls, and helped manage $2.8B in cloud spend — enabling customers like United Airlines, Morningstar, and Choice Hotels to accelerate releases by up to 75%, reduce cloud costs by up to 60%, and achieve 10x DevOps efficiency.  With a global team across 26 offices and 27 countries, Harness is shaping the future of AI software delivery — and we’re looking for exceptional talent to help us move even faster. Position Summary Harness is seeking a detail-oriented, high-impact Lead Billing Analyst to join our Revenue Accounting team. This is a critical role for an individual who thrives in a fast-paced environment with a process improvement mindset. You will not only own the end-to-end billing and collections operations for our fast-growing SaaS business but also serve as a change agent, identifying efficiencies and scaling our full AR cycle infrastructure. The ideal candidate is an operator who can work independently, maintain audit-ready processes, and proactively drive continuous improvement in billing system accuracy and AR life-cycle management. About the role Billing Operations Full Cycle Ownership: Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies. Complex Billing Models: Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches. Systems Management: Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations. Discrepancy Resolution: Proactively identify and resolve billing gaps and exceptions before each period close. Cross-functional Collaboration: Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency. Accounts Receivable & Collections AR Lifecycle Management: Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts. Cash Application & Reconciliation: Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger. Credit Risk Assessment: Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk. Dispute Management: Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations. Metrics & Reporting: Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends. Process Optimization & Mindset Continuous Improvement: Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions. Quote-to-Cash Scaling: Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention. Documentation: Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve. Month-End Close & Compliance Close Execution: Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis. Audit Readiness: Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs). Compliance: Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies. About you Required 4-6 years of billing, accounts receivable, or revenue accounting experience in a high-growth SaaS / software company. Technical Proficiency: Strong experience with the NetSuite billing module and Salesforce-to-NetSuite data flows. Advanced Excel/Sheets: Expert-level skills in XLOOKUP, pivot tables, and managing large data sets for reconciliation. Improvement Track Record: Demonstrated experience identifying process gaps and implementing successful workflow improvements or automation. Strong Cross-Functional Communication Skills: Comfortable engaging with Sales, Legal, and Finance leadership. Preferred Experience with usage-based or consumption billing models. Exposure to a SOX controls environment and internal audit processes at publicly-traded companies. Work Location Remote from the U.S within an Eastern Timezone What you will have at Harness Competitive salary Comprehensive healthcare benefits Flexible Spending Account (FSA) Flexible work schedule Employee Assistance Program (EAP) Flexible Time Off and Parental Leave Monthly, quarterly, and annual social and team building events M