[US HQ] Learning Experience (LX) Platform Manager

ABOUT HELLOFRESH GROUP At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past decade, we've grown from a single meal kit brand into a global food solutions group — the world's leading meal kit company, active in 18+ countries across 3 continents. The HelloFresh Group includes HelloFresh, Green Chef, EveryPlate, Factor (ready-to-eat), Chefs Plate, and Youfoodz. Each brand serves a distinct audience but shares our commitment to making good food accessible and sustainable. Our Distribution Centers are the operational heartbeat of everything we deliver — and equipping the people who work in them with the right training, at the right time, in the right format, is fundamental to how we operate. ABOUT THE ROLE: WHAT'S IN THE BOX The Learning Experience (LX) Platform Manager is the connective tissue between the content our Training Content team creates and the learners who need it. This is a hands-on, operationally grounded role responsible for the health, configuration, and strategic growth of our 360Learning platform across a multi-brand, multi-site network — while also serving as the primary coordination point for training program rollout, stakeholder alignment, and platform-enabled learning design. You will own the platform end-to-end: user management, course architecture, learning path design, integrations, reporting, and the continuous improvement of how learning is experienced by our Tier 1 DC associates and operational leaders. You will partner daily with the Training Content Manager to translate finished content into published learning experiences, and with Operations, HR, Safety, and OpEX to ensure training is reaching the right people at the right time. This role is also a direct manager — you will lead and develop one Senior Learning Experience Designer, who shares responsibility for platform administration and content quality support. Together, you are the function that makes the entire training ecosystem visible, measurable, and continuously improving. Scope Area Details Platform 360Learning (primary LMS) — full administrative ownership; Workday integration (in progress) for automated enrollment and user management Brands & Sites All 4 brands (HelloFresh, EveryPlate, Green Chef, Factor) across all current and future US DC sites; EU and ANZ expansion planned Learner Audience Tier 1 DC associates, line leads, supervisors, operational management, and corporate staff Content Interface Receives content from Training Content Specialists and VDM team; publishes, structures, and optimizes for learner delivery within 360Learning Reporting Completion tracking, compliance records, engagement analytics, and learning program effectiveness reporting to operations and leadership Integrations Workday HRIS (in implementation); future integrations as platform scales globally Geographic Scope US operations at launch; EU and ANZ expansion as the global program matures WHAT YOU'LL DO: THE RECIPE Platform Ownership & Administration Own the 360Learning platform as its primary administrator: user accounts, group hierarchies, role permissions, course catalog organization, and system configuration across all brands and sites Manage and maintain the Workday–360Learning integration, ensuring automated enrollment, role-based course assignment, and learner data accuracy as employees onboard, transfer, or change roles across the network Define and govern the platform architecture: group structures, learning path frameworks, program-level organization, and the naming and tagging conventions that keep a multi-brand, multi-site catalog navigable at scale Monitor platform health: identify enrollment gaps, stalled learner progress, broken content links, and course configuration issues before they become operational problems Manage platform vendor relationship with 360Learning — serve as the primary contact for support escalations, new feature evaluations, and the ongoing enhancements being developed to support DC-specific needs Stay current on 360Learning product updates, assess their relevance to our configuration, and make implementation recommendations to the reporting leader Learning Program Rollout & Coordination Serve as the primary point of contact from the Global Value Stream for training program deployment across all Distribution Centers and centralized offices — the person who makes sure finished content reaches learners on schedule Partner with the Training Content Manager to translate content delivery timelines into platform publishing schedules; coordinate SCORM packaging, course setup, and learning path assignment with the Senior Learning Experience Designer Develop comprehensive rollout plans for new training programs: scope definition, site-level deployment sequences, enrollment triggers, completion window targets, and escalation paths for non-completion Coordinate alignment across internal teams — Operations, OpEX, Training, HR, and Safety — to ensure training rollouts are sequenced with operational readiness, not against it Identify, track, and mitigate risks to training delivery: content delays, enrollment failures, technology issues at sites, or learner access barriers; escalate critical issues to leadership with proposed solutions Document and standardize content request and publishing processes; implement post-launch reviews and lessons learned to improve future program execution Reporting, Analytics & Compliance Build, maintain, and distribute training completion reports to brand operations managers, site leaders, HR, and compliance stakeholders on a defined cadence Own compliance reporting: ensure all mandatory training (food safety, FSQA, allergen awareness, workplace safety, onboarding) has verifiable completion records for all required learners across all sites Design and maintain analytics d