Community Health Worker, Patient Engagement

Who We Are Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity. What You’ll Do   Note: The primary location for this role is remote in Newark, NJ, but will entail frequent travel throughout the area.  As part of the Patient Engagement Team, this role supports patients in re-engaging with Imagine Pediatrics services, ensuring they receive  appropriate support  by meeting them where they are. The role partners with an interdisciplinary team to address patient needs and enhance  re- engagement  of patients  who were previously enrolled but did not complete onboarding or have not actively  utilized  services, ensuring they are supported in reconnecting with Imagine Pediatrics care. You will: Serve as a  community-based, patient-facing resource , building relationships with patients and caregivers through direct, in-person re-engagement in assigned geographic areas   Provide  hands-on support to patients and caregivers , including assisting with  program re-enrollment, onboarding, and mobile app setup and utilization   Preform telephonic outreach to caregivers of attributed patients to re-engage  children in care, support seamless onboarding, and re-engage those who missed their initial onboarding visit or have not utilized services post-onboarding.      Educate patients and caregivers on  Imagine Pediatric services and available community resources , ensuring they understand how to access care and support   Maintain and gather up-to-date knowledge of  local community resources  (e.g., social services, healthcare providers, SDOH supports) and connect families to appropriate services   Conduct  community events and facility rounding  to engage eligible patients, strengthen relationships, and support ongoing program participation   Partner with  our Behavioral Health teams  and  local behavioral health providers  to support safe patient discharge planning and ensure seamless connection to community-based resources and ongoing care.   Partner with  caregivers, families, and facility staff  to identify and address barriers to engagement, and access to care and work with leadership on ensuring workflows exist to enable access to care    Collaborate closely with the  Patient Engagement Team (Outreach & Enrollment) , including  Outreach Specialists and Registered Nurses , to support patient re-engagement goals    Support  non-clinical care coordination efforts in the community , including assisting with:   Connecting patients to primary care providers   Facilitating pharmacy access and medication-related needs   Providing basic discharge and follow-up support   Addressing social determinants of health (SDOH) needs   Removing barriers to care and service access   Support  outreach efforts through outbound engagement calls , as needed, to assist with enrollment, follow-up, and achievement of patient engagement metrics   What You Bring & How You Qualify   First and foremost , you’re passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. You will need:   A valid driver’s license  A bachelor’s degree  Bilingual (Spanish) required, Medical Interpreter Certification preferred Ability to travel frequently 3+ years of experience in a healthcare setting (patient-facing hospital or facility role)   Ability to navigate ambiguity, think critically, take initiative, and stay organized   Ability to manage multiple tech platforms   Experience working in a patient-facing hospital or facility role   Experience working as part of an interdisciplinary team   National Community Health Worker Certification required What We Offer (Benefits + Perks)   The role offers an hourly range of $23 - $28 in addition to annual bonus incentive, competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.   We provide these additional benefits and perks: Competitive medical, dental, and vision insurance  Healthcare and Dependent Care FSA; Company-funded HSA 401(k) with 4% match, vested 100% from day one Employer-paid short and long-term disability  Life insurance at 1x annual salary  20 days PTO + 10 Company Holidays & 2 Floating Holidays   Paid new parent leave Additional benefits to be detailed in offer  What We Live By We’re guided by our five core values: Our Values: Children First.  We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future. Earn Trust.  We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments. Innovate Today.  We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale. Embrace Humanity.  We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve. One Team, Diverse Perspectives.  We actively seek a range of viewpoints to achieve better outcomes. Even when we see things diff