Senior Manager - Customer Success

InMobi Advertising  is a global technology leader helping marketers win the moments that matter. Our advertising platform reaches over 2 billion people across 150+ countries and turns real-time context into business outcomes, delivering results grounded in privacy-first principles. Trusted by 30,000+ brands and leading publishers, InMobi is where intelligence, creativity, and accountability converge. By combining lock screens, apps, TVs, and the open web with AI and machine learning, we deliver receptive attention, precise personalization, and measurable impact. Through Glance AI,  we are shaping AI Commerce, reimagining the future of e-commerce with inspiration-led discovery and shopping. Designed to seamlessly integrate into everyday consumer technology, Glance AI transforms every screen into a gateway for instant, personal, and joyful discovery.  Spanning diverse categories such as fashion, beauty, travel, accessories, home décor, pets, and beyond, Glance AI delivers deeply personalized shopping experiences. With rich first-party data and unparalleled consumer access, it harnesses InMobi’s global scale, insights, and targeting capabilities to create high impact, performance driven shopping journeys for brands worldwide. Recognized as a Great Place to Work, and by MIT Technology Review, Fast Company’s Top 10 Innovators, and more, InMobi is a workplace where bold ideas create global impact. Backed by investors including SoftBank, Kleiner Perkins, and Sherpalo Ventures, InMobi has offices across San Mateo, New York, London, Singapore, Tokyo, Seoul, Jakarta, Bengaluru and beyond. At  InMobi Advertising , you’ll have the opportunity to shape how billions of users connect with content, commerce, and brands worldwide. To learn more, visit www.inmobi.com Overview of the Role : We’re growing our Accelerate team and looking for a Senior Manager - Customer Success to help our partners thrive on one of the most powerful platforms in digital marketing today. Accelerate is an omni-platform digital marketing operating system that allows partners to launch self-serve campaigns in minutes across the most popular sites, at unprecedented scale and speed, all from a single sign-on screen. In this role, you’ll bring a deep understanding of the digital marketing and media ecosystem across agencies, brands, e-tailers, and media and technology companies. As a Senior Manager - Customer Success, you’ll serve as a trusted advisor to our partners, guiding them through the full onboarding cycle, training, and scale-up. You’re passionate about nurturing relationships and genuinely customer-obsessed — someone who proactively identifies opportunities to optimize partner performance and maximize platform value. You’re a builder at heart who thrives in entrepreneurial environments, adapts quickly to shifting priorities, and brings a natural curiosity and problem-solving mindset to everything you do. You’ll work closely and regularly with our Product Marketing, Product, Tech, Legal, and Sales teams, all with the shared goal of making every partner’s experience with Accelerate a success. You’ll also maintain a consistent channel of communication with partners, keeping them informed of new product releases, performance updates, and quarterly business reviews. The Impact You'll Make: Own the end-to-end customer onboarding experience — providing technical guidance, helping partners understand how to best leverage platform features, and scaling accounts post-integration. Maintain a close eye on integration quality and platform performance, proactively identifying and resolving issues for partners through regular check-ins and ongoing communication. Act as the primary point of contact for troubleshooting, platform-related queries, and issue resolution. Serve as a product expert and trusted advisor, guiding customers through setup, adoption, and scaling of the platform — translating complex technical concepts into clear, actionable guidance. Develop and maintain best-practice documentation, onboarding materials, revenue optimization techniques, and enablement resources. Coordinate closely with Product, Engineering, Product Marketing, and Sales teams to advocate for partner needs and drive alignment. Manage customer communications and ongoing engagement to support retention, adoption, and long-term success. Keep partners informed of new product releases, performance updates, and conduct quarterly business reviews. The Experience We Need: 5+ years of experience in Customer Success, Technical Account Management, Account Management, or a related field. Strong understanding of AdTech, MarTech, digital advertising, or SaaS platforms, with a genuine grasp of the nuances and evolving solutions within the industry ecosystem. Proven experience onboarding and supporting customers on technology-driven products. Excellent communication and stakeholder management skills, with the ability to translate technical concepts into clear, customer-friendly language. Demonstrated ability to work cross-functionally with Product and Engineering teams. Comfortable operating in ambiguity: you demonstrate strong ownership and accountability, are deeply solutions-oriented, and proactively identify and address challenges rather than waiting for direction. A track record of driving customer retention, platform adoption, and measurable long-term success. What we build… At InMobi, we’re building products that are redefining industries. Our ecosystem spans:  InMobi Advertising  – Powering data-driven mobile marketing for the world’s leading brands Glance  – A revolutionary Gen AI-powered lockscreen & TV content platform transforming how millions discover and engage with content. 1Weather  – One of the world’s leading weather platforms, delivering precise, reliable, and real-time weather forecasts With deep expertise in AI, mobile, consumer technology, and digital innovation, we are home to some