Stock Associate, Highland Park Village

ABOUT KHAITE KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.  Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details. ABOUT THE OPPORTUNITY We are looking for a Stock Associate to join our store team in Highland Park Village store team. The Operations Associate plays a critical role in supporting the seamless execution of daily store operations while upholding the elevated service standards of a luxury retail environment. This position  is responsible for  ensuring operational excellence across inventory management, omni-channel fulfillment, and internal communication,  ultimately supporting  an exceptional client experience.   ESSENTIAL DUTIES & RESPONSIBILITIES Omni-Channel Fulfillment   Execute timely and accurate fulfillment of all omni-channel orders—initiated from your home store and all other locations and channels—ensuring the designated cut-offs are met for each and orders are prepared with precision and aligned with brand presentation standards and packaging guidelines   Monitor order flow and proactively escalate any delays or discrepancies   Partner with Management and Client Advisors to prioritize urgent or high-value client requests   Inventory & Stock Management   Ensure stockroom is maintained to the highest standards—clean, organized, and optimized for selling efficiency   Support shipment processing and integrity, including receiving, unpacking, ticketing, and organization of merchandise   Execute all transfer directives with a strong sense of urgency and precision, consistently meeting established timelines while responding to inter-store transfer requests with efficiency and attentiveness.   Maintain accurate inventory levels through consistent cycle counts and adherence to stock control procedures, addressing any discrepancies promptly and partnering with the Operations Manager to resolve   Support Stock Repairs & Alterations, ensuring adherence to daily protocols   Support the preparation and execution of Physical Inventory in alignment with company protocols and established timelines, ensuring a precise count and thorough reconciliation in partnership with the Operations Manager   Client and Service Excellence   Partner closely with the sales team to deliver a seamless and elevated client experience, supported by highly efficient back-of-house operations, including the running of merchandise between the stockroom and sales floor, meticulous upkeep of the store environment, and precise, timely stock checks.   Assist in preparing merchandise for appointments and events   Support the intake of client consignment returns with a high degree of precision and efficiency, ensuring all items are accurately processed and promptly reintegrated to facilitate timely closure of consignments.   Support the Client Repair and Aftersales experience through careful adherence to established protocols and a commitment to a seamless client journey   Operational Excellence   Uphold all operational policies and procedures with a strong attention to detail and compliance   Support Visual Merchandising floorsets through product preparation and go-backs   Contribute to loss prevention efforts through vigilant inventory handling and adherence to safety protocols    Support store opening and closing procedures, including store organization and operational readiness   Communication & Collaboration   Demonstrate clear, timely, and professional communication with store leadership and cross-functional partners   Act as a key liaison between sales and operations, ensuring alignment on product availability, order status, and client needs   Provide consistent updates on order fulfillment, inventory issues, and operational priorities   SKILLS & REQUIREMENTS Interpersonal Skills: Action oriented with a strong drive for results Social perceptiveness Elevated sense of ownership and accountability Proactive and solutions-oriented mindset Strong verbal and written communication skills Education/Experience: Previous retail stock/operations experience, luxury RTW experience preferred Strong Computer skills Organized & ability to multi-task Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time. OUR VALUES Creativity ~ We are always imagining, never imitating. Integrity ~ We do the right thing. Kindness ~ We value people and their ideas, so we act and speak with compassion. Agility ~ We move with intention, flexibility, and speed to stay ahead. Tenacity ~ We are insatiable. Our drive is relentless. WE OFFER The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits. KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, ge